Ronny Omar Puse Huangal Email & Phone Number

Peru - Remote

Provide solutions and system restoration for Tomia's Roaming products deployed around the world, products based in SS7/GSM telephony protocols [MAP, CAMEL, INAP, ISUP] and LTE/VOLTE and 5G NSA/SA, Ensure the correct and proper delivery of Customer Support services and fulfill Service Level Agreement (SLA) and customer satisfaction. Responsible for new product integrations and modernization of installed base locally and cloud centralized, emergency handling for Products (GLR, IPN, SPARX, VHE and RAF) and customer training delivery.Main Task: ● Reach Service Level Agreements to 100% with customers.● Work in multidisciplinary teams with engineers around the world.● Support customer in major incident reported by GSOC team in TOMIA's Solutions.

Perú

*Responsible for design, analysis, integration, implementation and testing of platforms and systems that provide VAS(value-added services).* Troubleshooting, prepare HCT reports on VAS platforms (LBS, LBA, VMS, SMSC, MMSC and SMSGW) * Integrations of VAS platforms to third-party platforms via REST API. * Version update, patches installation on VAS platforms (LBS, LBA, VMS, SMSC, MMSC and SMSGW)

Lima, Perú

 Delivery and maintenance of BSS&OSS platforms (Smartcare platform) in SOC (Services Operation Center) projects of the Peru’s operators (Telefonica, ENTEL, Claro). Supervision of the Hardware implementation in Data Center (Servers / Storage / Switch). Keeping Customer Experience on Mobile Network. HLD/LLD preparation for OSS/ BSS expansion projects or new projects. Report KQI/KPI to PMO and Accounts Manager (Tableau / Power BI)Data Mining and Data Analytics to develop new Use Case to improve the performance and customer experience in Mobile NetworkWork together with Core team in new deployment technologies (VoIP, NFV, VoLTE and 5G).Update / Upgrade in LAN Switch , Server OS and Product Solutions.Script preparation for Switch configuration (L2/L3/VRRP/VLAN/Port-Channel/VPN/OSPF/RIP/SNMP).Big Data Solution deployment (Hadoop/Spark/Yarn/HDFS).Batch script preparation and debugging.

Distrito De San Isidro, Departamento De Lima, Peru

* Incident analysis as L1 support in Movil Networks.* Tickets generation for care breakdowns, coordination with sub-contractor. * Support to find the root cause of issue and coordinate with customers, * Make Incident reports regarding unresolved faults. * Tracking of unresolved issue on the mobile network (2G/3G/4G)

Maestría, Gerencia De Tecnologías De Información

Ingeniero, Ingeniería Electronica