- Initiated and completed a total of 14 projects in FY24 to optimize theoperational cost without compromising the quality.# The major impacted projects are:- Introduced a new concept in Daraz Group (5 Ventures). The useof RF devices in place of Laptops in DEX Operations.- With the regional logistics team, introduced the Mushroomprocess and eliminated the manual LH invoice from Sort Center.- Introduced Mass Inbounding for both local and cross-borderpackages to enhance the Sort process.- Introduced Seller Self Scanner to streamline the operational flowand inhouse HC savings from Seller Drop-off Points.- Modified the Labor Requisition Portal to get better visibility onlabor usage with a maximum usage cap.

- Analyzed daily reports and maintained 84 Last-Mile Hubs.- Launched WFM (Workforce Management) Portal and d-Flexcourier model, Formed a failed delivery verification team namedControl Tower.- Executed LM employee performance improvement program.- Calculated and prepared Monthly Last-Mile rider KPI (Incentive)and attendance bonus.

- Transformed a small team of 3 employees into a cohesive andhigh-performing unit of 73 including cash officer, associate,operators and riders.- Achieved the Hub delivery success rate targets both in regulartime and multiple campaigns and led the overall success ratefrom 65% to 91%- Maintained the onboarding process of hub employees.