Worked with senior leadership to define and improve cross-disciplinary processes, supported the professional development of my direct reports, and led a team of designers and engineers to design and develop a comprehensive Design System and Pattern Library, improving team productivity by as much as 38%, and saving Zonar an estimated $9.04M over five years.Spearheaded the adoption of Zonar's first comprehensive set of metrics for measuring customer behavior across the product ecosystem.

Led cross-discipline product design efforts for a new collection of complex, interconnected web-based responsive applications, established guidelines for UI standards, and mentored junior designers. Led effort to revamp internal tool sets resulting in a reduction of customer support calls by an average of five minutes (42%) per call.

Designed and released Zonar's first publicly available mobile app in the Google Play Store. Researched the end-to-end sales and implementation process and suggested changes to make the company more efficient and profitable. Drove an effort to make all of Zonar’s various web properties more unified and cohesive by defining consistent styles and UI elements.

Led user research projects, conducted stakeholder and customer interviews, wrote participant screeners, created usability test plans, moderated usability tests, and analyzed my findings before presenting them to clients and executive stakeholders.

Fell Swoop is a full-service digital agency that focuses on user-centered design, and as a user experience designer, I played an integral role in each project.I created and presented to clients a variety of design deliverables including sketches, journey maps, user stories, wireframes, and fully interactive prototypes.I’ve led user interviews, conducted usability studies, and developed personas for a range of clients and projects.Additionally, I’ve evaluated user research and presented findings to clients, and persueded them to follow my recommendations.

At Skookum Digital Works, I helped clients find software solutions for their business needs.I conducted user interviews, created wireframes and style guides, built interactive prototypes, performed user tests, and created high-fidelity mockups. I also helped to grow our design team by interviewing candidates and mentoring junior designers.I coordinated with Development and Product teams to ensure the client’s vision, and the user experience I’ve created, are reflected throughout the project cycle.As SDW’s first full-time designer, I helped better incorporate design into our process. Working with a small team, I identified the need for a Product Management team and successfully pitched the idea to senior management.

I designed and helped develop TradeKing’s online active trader tool, by conducting user interviews, and creating wireframes and mockups. I also worked closely with Marketing to develop and execute email and Flash banner ad campaigns.I also updated the corporate branding and maintained the website..

I designed and maintained several large websites, created email marketing and banner ads, edited video for broadcast, and designed employee training modules.I also participated in the hiring process by interview- ing candidates, gauging skill level, and determining if they were a cultural fit.

At InVision, I designed and created user interfaces for e-learning applications, training portals and content management systems.