Ron Rogers Email & Phone Number

Dallas, Texas, United States

Frisco, Tx

Primary contact for two major Banking Institutions, conducted weekly reviews of open issues, performed monthly audits of invoicing and delivered monthly reports of account activities. Supported Vendor Assessments and Compliance Reporting Requests.Provided guidance on product functionality for a wide array of proprietary electronic and in-person payment products.Addressed phone, web, and email inquiries from a client base of over 400 clients.Worked with clients to identify opportunities to improve customer experience and automated payment adoption rates.Supported internal and client legal teams in the preparation and execution of Statements of Work for adding new or enhancing existing product services. Collaborated with card processor contacts to resolve issues with client crediting and customer disputes.

Partnered with internal legal and product teams to document and deliver Merchant of Record payment processing functionality.New Client Implementations - Brought 15 new clients onto the BillMatrix Next Payment Platform, with a diverse mix of payment offerings including Consumer Web, Agent Web, IVR and API solutions.Existing Client EnhancementsProvided gap analysis for legacy vs. new platform functionality for various industry segments including utilities, telecom, banking and retail. Implemented numerous enhancements for clients on various payment processing platforms including performance reporting, electronic wallet management and customer payment features and expanded IVR features.Implemented Mobile Payment interfaces for three existing clients.Aligned and expanded existing payment functionality for multi-division utility clients.Upgraded numerious clients from legacy platforms to the current payment platform.

Constructed and Executed Queries to validate user authorization and permissions.Provided reports to external auditors illustrating adherence to operational procedures.Collaborated with auditors to demonstrate existing controls and implement additional policies to ensure compliance with best development practices.Implemented Single Sign On Functionality allowing secured access to participant accounts from authorized external websites and improving user experience by reducing redundant login actions.Implemented Word based Web Form Enrollment Election facility, including QA, documentation and training enabling administrators to mirror paper form appearance and automating the entry of participant elections without the need for hand keying or uploading.Developed and executed routine reporting for Financial Crimes Enforcement replacing the need to manually search for individual names and addresses distributed by the Office of Homeland Security.Implemented Client Oriented Web Statistics interface detailing participant activity within the website enabling clients to see participant site usage.

Documented system enhancements necessary to comply with regulatory guidelines for IRC Section 409A .Migrated data to new system tables needed for compliance reporting.Prepared user documentation describing system enhancements related to new regulations.Implemented Sarbanes-Oxley Reporting including the automated identification and distribution of notifications of insider trading activity eliminating need for administrators to manually track and report trading activity.Implemented web-based Insurance Consent Facility ending the need for distributing and collecting paper forms.Led E-Compliance and Electronic Consent initiative with internal and external legal counsel.

Oversaw a team of Business and Quality Assurance Analysts engaged in managing projects of varying sizes and complexity.Interviewed, hired, and performed annual reviews for staff.Mentored analysts to improve analytical skills, testing techniques, documentation, and communication skills.Supported Intranet, Internet, Unix, and SQL based systemsLead meetings involving senior members of Legal, Marketing, Compliance, Development and Client Service staff. Addressed issues affecting client satisfaction, user confidence, regulatory compliance, and development costs.Planned for on-going system enhancements and performance improvement of both business procedures and system processing.Defined and reviewed project timelines, identified competing resources, and addressed issues affecting critical path. Oversaw and participated in functional, regression, and user acceptance testing. Reviewed detailed legal documents to identify compatibility of plan designs with current system capabilities. Quantified unsupported features and estimated enhancement costs. Evaluated plan and system parameters associated with takeover and acquisition plans. Established and communicated timelines for system modifications, data conversion, and user audits.Oversaw the expansion of the division’s intranet to provide resources for all departments within the organization.Managed .NET conversion effort for on-line enrollment modules with external vendor.Lead a system encompassing documentation project detailing functionality for approximately 140 interface screens, reports, and utilities.Directed regression testing efforts at crucial software upgrade junctures and hardware relocations. Planned and guided analysts in the preparation of both system and business practice trainings for internal development staff as well as existing and incoming Client Service employees.

Conducted client presentations, summarized system features, and responded to prospect inquiries about software structure, security, and related topics.Established and directed Monthly User Forums for addressing system functionality inquiries and encouraged user participation in the evolution of a user-friendly parameter driven system.Worked with internal development staff and external clients to establish electronic data feeds.Published and maintained user reference and training materials on corporate intranet.Created a Modularized Participant Benefit Statement facility providing increased reporting flexibility and reduced the ongoing expenses associated with maintaining numerous client specific formats.

Dallas/Fort Worth Area

Prepared requirements, constructed project plans, executed test plans, coordinated user acceptance testing, and oversaw the correction of software defects.

Bachelor Of Science (B.S.), Economics

Bachelor Of Science, Economics

Bachelor'S Degree, Interdisciplinary Studies