Rosana Lin Email & Phone Number

Victoria, Bc, Ca

Canada

- Conduct Pix4D software workshops in North America, imparting practical skills and insights.- Advise educational institutions in North America on software decisions and facilitate license sales for enhanced learning experiences.- Provide personal consultation to optimize the customers' workflow.- Strategically support large accounts via an enterprise user management system for operational efficiency.- Manage Certified Trainers Program in North America. This includes… Show more - Conduct Pix4D software workshops in North America, imparting practical skills and insights.- Advise educational institutions in North America on software decisions and facilitate license sales for enhanced learning experiences.- Provide personal consultation to optimize the customers' workflow.- Strategically support large accounts via an enterprise user management system for operational efficiency.- Manage Certified Trainers Program in North America. This includes introduction, sales, onboarding, and ongoing support for prospective and current certified trainers.- Provide proactive trilingual technical support, ensuring top-tier customer service.- Translate and proofread traditional Chinese subtitles for online courses.- Collaborate with partners and resellers in APAC to deliver compelling conference speeches, showcasing software solutions.- Enhance sales efforts at trade shows in North America with technical expertise, fostering successful engagements and client relationships. Show less

Technical Support:。Providing trilingual technical support to 20+ customers/day via a ticketing system (Zendesk), email, and Community (Forum).。Supporting customers alongside sales and development teams seamlessly.。Reproducing and testing reported issues in all products to provide a workaround/solution.。Working closely with colleagues in Lausanne, Denver, Madrid, and Berlin offices.。Proposed and implemented initiative projects that improve customer experience.。Attended to… Show more Technical Support:。Providing trilingual technical support to 20+ customers/day via a ticketing system (Zendesk), email, and Community (Forum).。Supporting customers alongside sales and development teams seamlessly.。Reproducing and testing reported issues in all products to provide a workaround/solution.。Working closely with colleagues in Lausanne, Denver, Madrid, and Berlin offices.。Proposed and implemented initiative projects that improve customer experience.。Attended to support the largest drone even in Japan.Training:。Trained resellers in person to ensure they have the most updated knowledge of Pix4D products.。Trained potential/current customers at in-person user conferences (50 to 200 people) in English, Taiwanese Mandarin, and Chinese.。Trained potential users/ prospective customers at online webinars about the products of their choice.。Training new Technical Support teammate.Translation:。Translating and proofreading UI for Pix4D products using Lokalise.。Translating an online course from English to Traditional Chinese, including coursebook (200 to 300 pages), online video subtitles, quiz and survey questions.Project:。Leading the documentation update team (3 to 5 people) to ensure technical articles' content is correct and applicable.。Create new technical articles about the latest features in the updated software.Data privacy:。Operating GDPR (General Data Protection Regulation) account deletion workflow. Show less

Tokyo, Japan

My philosophy when teaching science is to cultivate students' imagination, critical thinking, and confidence rather than fill them with scientific knowledge.。Experienced in teaching Jolly Phonics, grammar, and nursery rhymes.。Specialized in fun science experiments, and ecosystem-related topics.。Developed topic-oriented curriculums based on the International。Early Years Curriculum units flow (IEYC).。Ensuring diversity and equal representations in lessons and daily… Show more My philosophy when teaching science is to cultivate students' imagination, critical thinking, and confidence rather than fill them with scientific knowledge.。Experienced in teaching Jolly Phonics, grammar, and nursery rhymes.。Specialized in fun science experiments, and ecosystem-related topics.。Developed topic-oriented curriculums based on the International。Early Years Curriculum units flow (IEYC).。Ensuring diversity and equal representations in lessons and daily conversation.。Record daily observation (home book), feedback to parents, and provide support for students with special needs (ADHD, physical development delay, etc). Show less

Tsukuba, Ibaraki, Japan

Landslide researcher atUniversity of Tsukuba and Sabo & landslide technical center, JapanResearch title: Interaction of weathering, water erosion and mass movements in the Yahata landslide, Hokkaido 。Specialized in DEM creations, 2D/3D mappings in ArcGIS/ERDAS/Agisoft, soil erosion and landslide analysis. 。Created digital elevation models (DEMs) using AgiSoft with DJI drone photos。Map different landslide types on a seasonal scale within Yahata landslide (study area: 0.071… Show more Landslide researcher atUniversity of Tsukuba and Sabo & landslide technical center, JapanResearch title: Interaction of weathering, water erosion and mass movements in the Yahata landslide, Hokkaido 。Specialized in DEM creations, 2D/3D mappings in ArcGIS/ERDAS/Agisoft, soil erosion and landslide analysis. 。Created digital elevation models (DEMs) using AgiSoft with DJI drone photos。Map different landslide types on a seasonal scale within Yahata landslide (study area: 0.071 km2)。Subtract DEMs between periods to calculate soil erosion rate。Interpret the causes of the rate and landslide process type Publication and presentation1. Interaction of weathering, water erosion and mass movements in the Yahata landslide, Hokkaido (平成30年度砂防地すべり技術研究成果報告会開催/2018-11-06)2. Interaction of weathering, water erosion and mass movements in the Yahata landslide, Hokkaido北海道「八幡の大崩れ」における風化・侵食・マスムーブメントの相互作用(平成30年度砂防地すべり技術研究成果報告, pp.22-44, 2018-11) Show less

Tsukuba City, Japan

。Assisted the professor by communicating with almost 100 students。Supported students when lacking materials and provide after-class tutoring。Organized weekly handouts and questionnaires using SPSS

Tsukuba City, Japan

+ Prepared students for TOEIC and Eiken exams+ Increased students’ willingness to join the class from the 3rd lesson+ Served as an emergency substitute teacher

Tokyo, Japan

+ Encouraged students to learn without the fear of making mistakes+ Cooperated with more than 30 countries of international colleagues+ Instructed Tokyo subway staffs through role-playing

Master Of Science - Ms, Geoenvironmental Sciences, Gpa: 3.73 Out Of 4

Landslide researcher as a master student (English program) Research title: Interaction of weathering, water erosion and mass movements.

Bachelor Of Science - Bs, Geoscience, Gpa: 3.61 Out Of 4

Global 30 English Program Landslide mapper as a bachelor student Research title: Reworking of Deep-Seated Mass Movements in the East Coast.

High School Diploma (Graduated Early With Honors In Science)

Activities and Societies: Basketball team captain Badminton team captain Model United Nations delegate Glee club leader Yearbook club.

Middle School Diploma

Middle School Education

Activities and Societies: English education at an IB school