Raya Sam Email & Phone Number

Salt Lake City, Utah, United States

- Successfully piloted an online website chat initiative turning it into a brand new department for eHealth by being one of the four team members as a one of the live chat agents (which were chosen out of over 120 applicants initially).- Exceeded the executive boards projected goals by four times the amount of sales and revenue in the first year.- Efficiently walking beneficiaries through step by step on our online through chat/text on website navigation via instructions through chat or through a live co-browsing feature using Live Person software.- Perform needs analysis to assist in helping the customer narrow down the options to helping them find a plan that fits their needs the most AND show them how to do it all the way through enrollment.- Answer any Medicare related questions thoroughly utilizing my licensing and knowledge from my previous experience as a Licensed Sales Agent and providing articles resources for them to reference in complete detail on any Medicare and eHealth related topic.- Continuously A/B testing different ways of function of the website, track engagements and find the most efficient way to assist beneficiaries and bring more conversion rates.

Salt Lake County, Utah, United States

- Listen, consult, and advise Medicare beneficiaries over the phone on their health insurance options.- Providing world-class service by teaching a consultative and educational approach to understanding their needs and guiding them through the insurance shopping process.- Perform needs analysis to assist in helping the customer narrow down the options to helping them find a plan that fits their needs the most all the way through enrollment.- Track and notate every single call for follow up appointment, maintaining a book of business, retention purposes and developing a relationship with beneficiaries for ongoing insurance needs. - Review sales call with supervisor twice a week to learn from and improve my sales process. - Walk beneficiaries through step by step on the application process to enrollment and making sure they have all their questions answered.

Salt Lake City, Utah

- Actively track, detail and follow up on credit applications for 10 fuel sales teams (assisting between 50-60 sales reps)- Constantly update ongoing self-created Excel tracker, correspond via emails (a few hundred emails a day).- Analyze and submit credit applications submit to multiple credit platforms.- Ongoing partner/vender and discounts tracking on a self-created discount Excel tracker.- Everyday send out morning previous day KPI's and hourly call counts for the whole department.- Onboard new carriers onto our benefited fuel program (All Business-to-Business engagement) - this is done via outbound reach out and setting scheduled appointments to onboard (utilizing Outlook calendar)- Overall focus is to speed up time frame from application to when they start fueling - this will help overall departments fuel business and growth.- Complete any miscellaneous reports from Directors- Always be available on our call system to take inbound calls (15-30 calls per day on average)

Greater Salt Lake City Area

- Effectively review reimbursement requests in detail to determine accuracy of claim and provide educational guidance and communication to participants for each claim in question.- Demonstrated comfortable using multiple software programs such as Oracle Service Cloud, Acclaris, SSC, SharePoint and participation in PEGA testing platform while providing analytical support and feedback.- Proven successful work ethic through consistent call passing rates.- Demonstrated exceptional interpersonal skills through high rated customer surveys.- Ability to fully research complex situation and problem solve and utilized critical thinking. - Re-authenticated ARPI/POA on accounts to ensure proper call securing processes via HIPPA.- Demonstrated ability to sit the entire workday viewing a computer monitor.

Greater Salt Lake City Area

- Shown willingness to learn new software and eventually familiarized myself with Cognos, JIRA, MS Excel, call pull tool, and call monitoring tool (workforce system) on a daily basis to perform required supervisory tracking, documenting and data entry.- Demonstrated excellent time management, ability to work alone with minimum supervision in a high call volume team environment under pressure with multiple tasks such as one-on-ones, huddles, escalated calls, scheduled meetings, etc.- Managed a team of 14 agents for 2018 AEP season with working occasional weekends.- Focused on performance development of agents by being very attentive to case by case problem solving, making good judgment and have effective decision-making ability as a leader.- Maintain proper tracking of reports to management on stats and attendance of each agent for proactive goal setting.- Communicated regularly with management and other departments.- Engaged agents in team cooperative activities, huddles and monitoring progression in goal achievement.

Park City, Utah

- Drastically overturned a low traffic store into achieving top 10 out of over 1,300 stores nationwide in sales ratio with products and transitions between just my manager and myself alone.- Greeted walk-in customers for education on products, promotions, guided current or new customers on upgrades, transferred content from one device to the next and troubleshot any devices.- Tracked inventory, engaged with trainings & promotions and initiated prospective call outs on warm leads.

University Of Utah

The Entrepreneur Certificate Program’s media team provides live streaming courses for online students and enhancing subjects and curriculums through video content to assist the learning & studying experience.

Entrepreneurial Studies

Education record

Activities and Societies: DECA Marketing Club, Journalism/Newspaper