Raya Sam Email & Phone Number

Salt Lake City, Utah, United States

- Successfully piloted an online website chat initiative turning it into a brand new department for eHealth by being one of the four team members as a one of the live chat agents (which were chosen out of over 120 applicants initially).- Exceeded the executive boards projected goals by four times the amount of sales and revenue in the first year..

Salt Lake County, Utah, United States

- Listen, consult, and advise Medicare beneficiaries over the phone on their health insurance options.- Providing world-class service by teaching a consultative and educational approach to understanding their needs and guiding them through the insurance shopping process.- Perform needs analysis to assist in helping the customer narrow down the options to.

Salt Lake City, Utah

- Actively track, detail and follow up on credit applications for 10 fuel sales teams (assisting between 50-60 sales reps)- Constantly update ongoing self-created Excel tracker, correspond via emails (a few hundred emails a day).- Analyze and submit credit applications submit to multiple credit platforms.- Ongoing partner/vender and discounts tracking on a.

Greater Salt Lake City Area

- Effectively review reimbursement requests in detail to determine accuracy of claim and provide educational guidance and communication to participants for each claim in question.- Demonstrated comfortable using multiple software programs such as Oracle Service Cloud, Acclaris, SSC, SharePoint and participation in PEGA testing platform while providing.

Greater Salt Lake City Area

- Shown willingness to learn new software and eventually familiarized myself with Cognos, JIRA, MS Excel, call pull tool, and call monitoring tool (workforce system) on a daily basis to perform required supervisory tracking, documenting and data entry.- Demonstrated excellent time management, ability to work alone with minimum supervision in a high call.

Park City, Utah

- Drastically overturned a low traffic store into achieving top 10 out of over 1,300 stores nationwide in sales ratio with products and transitions between just my manager and myself alone.- Greeted walk-in customers for education on products, promotions, guided current or new customers on upgrades, transferred content from one device to the next and.

University Of Utah

The Entrepreneur Certificate Program’s media team provides live streaming courses for online students and enhancing subjects and curriculums through video content to assist the learning & studying experience.

Entrepreneurial Studies

Education record

Activities and Societies: DECA Marketing Club, Journalism/Newspaper