Rosie C. Email & Phone Number

Remote

Applying Guild Coaching beliefs to build supportive, welcoming, and inclusive coaching relationships with diverse group of online students, primarily through synchronous phone communications, supported by email and text messagingUse of empathy and deep listening skills to create space for students to explore and discover their goals and strengths. Coaches will help students navigate systems, plan, set goals, and create an environment for self-empowerment during their educational… Show more Applying Guild Coaching beliefs to build supportive, welcoming, and inclusive coaching relationships with diverse group of online students, primarily through synchronous phone communications, supported by email and text messagingUse of empathy and deep listening skills to create space for students to explore and discover their goals and strengths. Coaches will help students navigate systems, plan, set goals, and create an environment for self-empowerment during their educational journeyProvide a judgment-free experience for students, recognizing each student as a whole person, and understanding their unique, diverse experiences and backgrounds as relevant and necessary to guide them toward their goalsRecognition of students’ successes, and honor their inevitable stumbles providing support for adult learners post secondary journey through coaching sessionsBuilding and maintaining effective communication strategies with students that demonstrate that they are valued and supported, and that establish and maintain engaging relationships with themUtilizing business tools and systems (CRM, contact center software, data dashboards) to monitor student progress, maintain high levels of responsiveness, and flag concerns to ensure a streamlined world-class experience Show less

Europe- Downrange

Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsiveDocument all student contact through UMUC’s Customer Relations Management System and schedule appropriate follow-up activities

Dammam, Saudi Arabia

Development and creation of high school level research curriculum. Organization of library recreational and information collection. Promotion of English literacy skills for grades 3-5. English writing instruction to ESL students of the grades 8 and 9.

Kalamazoo, Michigan Area

Dwight B. Waldo LibraryWestern Michigan University’s head research facility ● Facilitated the First Year Seminar Library Tour for over 60 classes containing over 1,000 freshmen . Including scheduling tours, training student employees, and leading tours ● Analyzing data for assessment for reporting Deans of the Library ● Teaching Assistant for Research Literacy Class ● Assisting in research for research literacy for the health sciences. ● Creation of Libguides for… Show more Dwight B. Waldo LibraryWestern Michigan University’s head research facility ● Facilitated the First Year Seminar Library Tour for over 60 classes containing over 1,000 freshmen . Including scheduling tours, training student employees, and leading tours ● Analyzing data for assessment for reporting Deans of the Library ● Teaching Assistant for Research Literacy Class ● Assisting in research for research literacy for the health sciences. ● Creation of Libguides for research material Show less

Roseville, Michigan

Team member for the promotion of online sales for the soft lines sales department Addressed concerns, questions and comments for both returns and purchases of high end home goods with a high volume of customers.Provided knowledge to customers of store’s products and policies, Promoted selected items for the company's profit margin with advertising, and creations of displays

Bootcamp, Product Management

Certificate, Women In Leadership

Master'S Degree, Higher Education/Higher Education Administration

Activities and Societies: Sigma Tau Delta (English Honor Society), Tri Iota (Gender and Women's Studies Honor Society), GSOC (Graduate.

Bachelor Of Arts (Ba), English: Creative Writing

Activities and Societies: Sigma Tau Delta, Tri Iota, Volunteer at Western Michigan University's Disability Services Office, Prisoner’s.