Monica De Leon Email & Phone Number

Orlando, Fl, Us

• Communicate with Guests and Travel Agents via inbound call and Zendesk regarding cruise availability, pricing and other services offered through Disney Cruise Vacations• Create magical vacation planning experiences by using exemplary sales techniques, engaging customer service, and strong attention to detail, which in turn assist with meeting and exceeding established sales and performance metrics

Lake Buena Vista, Florida, United States

• Led a staff of 250 in five different various retail locations by maintaining an engaging and receptive on-stage presence• Analyzed weekly, monthly and quarterly financial reports to compile high level overviews for Cast of all levels from executives to Guest facing so that they were aware of KPIs and targeted goals• Exhibited strong multi-tasking abilities, prioritization and time management by solving Guest and Cast Member conflicts, creating daily schedules for Cast and reassessing priorities on the go• College Program Internship Leader liaison that ensured a smooth welcome to the area for Cast Members, continuous check in throughout their program to create a sense of belonging and delivered final College Program review upon program departure• Showcased ability to adapt in a fast paced environment with strong time management skills be proactively communicating effectively with Cast Members of different levels of the company to meet deadlines and Guest needs• Mentored and developed Cast Members by connecting, building relationships, educating, recognizing and inspiring• Assisted with Cast recognition efforts and other administrative tasks for area team

Lake Buena Vista, Florida, United States

• Led a staff of 250 in five different various retail locations by maintaining an engaging and receptive on-stage presence• Analyzed weekly, monthly and quarterly financial reports to compile high level overviews for Cast of all levels from executives to Guest facing so that they were aware of KPIs and targeted goals• Exhibited strong multi-tasking abilities, prioritization and time management by solving Guest and Cast Member conflicts, creating daily schedules for Cast and reassessing priorities on the go• College Program Internship Leader liaison that ensured a smooth welcome to the area for Cast Members, continuous check in throughout their program to create a sense of belonging and delivered final College Program review upon program departure• Showcased ability to adapt in a fast paced environment with strong time management skills be proactively communicating effectively with Cast Members of different levels of the company to meet deadlines and Guest needs• Mentored and developed Cast Members by connecting, building relationships, educating, recognizing and inspiring• Assisted with Cast recognition efforts and other administrative tasks for area team

Madera, Ca

Bachelor Of Science - Bs, Human Resources Management And Services

Legal Assistant/Paralegal