Rachel Schuerman Email & Phone Number

Dayton, Ohio, US

• Identify new opportunities, increase customer acquisition and retention, and track revenue goals to boost sales and profitability.
• Organize and promote events (e.g., product launches, trade shows, webinars) to enhance brand visibility, engage customers, and drive leads.
• Work with internal teams and external partners to align efforts, use data insights to refine strategies, and ensure continuous improvement across growth, marketing, and events.
• Ensure customer satisfaction through quality account management and partnership development.

Dayton, Ohio, US

• Provide Salesforce-focused project management and technical delivery support. Coordinate internal resources (on-shore and offshore) and communications, enable quality account management and customer success, and ensure.
• Responsible for the strategic direction and overall execution of the operational approach for engagement, ensuring best practices are infused in all operations.
• Delivery Excellence manager for run support and managed services engagements, ensuring agile principles, user stories, identification of blockers, and proper dependency tracking is leveraged throughout the project and.
• Assist in business development, sales, and alliance pursuits, assessing the scope of a project, determining profit margin, risks, and defining problem statements and proposed deliverables.
• Design and conduct client presentation and demos, as well as internal project kickoffs and trainings, tailoring content to a myriad of audiences and stakeholders.

Dayton, Ohio, US

• Initiated and provided oversight for numerous special projects focused on data governance, compliance, HRIS implementation, and operational enhancements.
• Monitor data quality, governance, and accurate reporting through ADP, LawLogix, e360, Sharepoint, and Taleo.
• Collaborate across business functions to ensure consistency in communication and change management, improve continuity and project flows, and foster a healthy cross-team culture through seasons of growth.

Seattle, WA, US

• Established and standardized operations and program management for a new business, including: system optimization, defining processes, improving data governance and reporting standards, ultimately enhancing business.
• Collaborated extensively with HR and Talent Acquisition for streamlined onboarding and data-driven hiring decisions.
• Fostered cross-functional alignment, strategized solutions for complex issues, and enhanced employee satisfaction through a holistic lens.

Arlington, Virginia, US

• Consistently met and exceeded KPIs and NPS scores, thriving in a deadline-driven atmosphere,all while managing multiple stakeholder needs and expectations, facilitating internal and external communications, and.
• Oversaw program development and implementation including: Salesforce enhancement and end user adoption, pacing and pipeline goals, territory management, placement risk-assessments, managing partnership churn, and.
• Played a pivotal role in the launch of three online master's programs, providing comprehensive training to faculty members both in person and virtually. Developed detailed protocol manuals and training materials for.

Denver, CO, US

• Managed program metrics (including tracking methodology and training) for all 40 programs and service areas, providing data analysis to agency C-Suite.
• Collaborated with the grant writing team to develop narrative and provide analytics for annual reports and grant initiatives that demonstrated the work of the organization to increase stakeholder participation and.
• Assisted with database management, monitored data integrity, and developed efficient processes that improved user-end data entry and metric collection, and facilitated applicable accreditation and regulation processes.

Denver, CO, US

• Managed annual recruitment, training, and supervision of 35 student staff, focusing on instilling professional development skills for their post-graduation employability.
• Assisted in the implementation of comprehensive marketing and communication efforts across multiple platforms, including email, social media, web content, brochures, and physical branding.
• Contributed to strategic planning committees, and monitored quantitative program data and conducted qualitative assessments.

Lakewood, CO, US

• Assisted customers in financial transactions while demonstrating the ability to resolve account discrepancies in a timely manner.
• Managed multiple projects simultaneously while maintaining quality standards of customer service.
• Maintained a client-centered approach to all tasks and responsibilities, and built rapport with patrons.

Master Of Arts (M.A.), Organizational Leadership, With A Certificate In Nonprofit Management

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Workshops

Bachelor Of Arts (B.A.) In Psychology