Rose Doherty Email & Phone Number

Denver, Co, Us

-Managed up to 15 customer-facing teammates, acting as a positive role model and ensuring the achievement of performance objectives and service level targets. -Provided personalized coaching and development for teammates in regular 1:1 conversations, including quality assurance reviews, developing hospitality skills, and assisting teammates to meet monthly goals. -Analyzed performance data to ensure effective coaching, including Salesforce reports and dashboards, Sisense, Stella Connect- CSAT & NPS, and Gladly SaaS Platform data. -Interviewed and evaluated candidates to join the Guest Experience Team, as well as facilitate in onboarding and training for new employees. -Lead operational and administrative support to ensure adherence to our Service Level Agreement (SLAs)

Denver, Colorado, United States

-On the floor leader of the Guest Experience Team, providing daily supplemental support to specialists. -Helped mediate high-level customer issues with guests, owners, and partners. -User Acceptance Tester for Product Team, ensuring software usability before wide-scale roll outs. -Create training materials including SOPs and messaging guides for Guru Knowledge Base

Denver, Colorado, United States

-Manage CRM in Salesforce with emphasis on customer experience and partner outreach. -Field calls and emails from guests and homeowners in a swift and professional manner.-Work across multiple booking platforms (such as Airbnb & Vrbo) to secure and adjust reservations.-Help customers comprehend billing structures & policies, and process requested adjustments accurately.

Peninsula, Ohio, United States

Create a legacy of long-term improvement in the communities Cuyahoga Valley National Park serves by building partnerships, fiscal support, and community resources.

Cuyahoga Valley National Park

Instruct interdisciplinary programming in environmental science, natural history, and human history to students in 4th to 8th grade at the Cuyahoga Valley Environmental Education Center. Through both residential and day programs, the lessons aim to educate and inspire youth in an outdoor setting while meeting Ohio education standards.

Chicago, Il

Conduct meta-analysis on the influence of mycorrhizal fungi on the nutritional quality of crops using the statistical software R. Drafted a scientific thesis based on this research. Other skills include: preparation and maintenance of plant and soil samples, root washing and staining, C:N analysis, and using greenhouse and green roof equipment.

Chicago, Il

Created infrastructure for collaborative grant-funded project centered around plant species. Developed database of resources using bibliographic software Endnote.

Brecksville, Oh

Red Cross Lifeguard, CPR/AED, and Bloodborne Pathogen certified. Previously certified Water Safety Instructor. Coached swim lessons including infants, preschool, American Red Cross levels 1-6, and the Brecksville Belugas Swim Team.