Rocio Senra (She, Her) Email & Phone Number

Spain

Barcelona, Cataluña, España

With The Zendesk Suite make it easy for your customers, set your teams up for sucess and keep your business in sync. Zendesk allows your team to work seamlessly, with a single set of tools and processes that work the same on any channel. And yes, we mean any channel: Email, chat, voice, and even social messaging apps like Facebook, WhatsApp, Twitter, WeChat, and more.

Barcelona, Catalonia, Spain

The future of our real estate industry lies in empowering people to make better decisions about their homes. That's why Truhoo is leveraging new technologies like 3D tours and redefining the search process to encompass a new level of tailoring through data that enables users to find the property (for sale or rent) and neighbourhood that suits their lives.We look to champion the industry into a new age of personalised service by providing the tools that drive trust, efficiency and satisfaction. Bringing the right user and real estate agent together at the right time. It’s as simple - and as exceptional - as that. We make a difference by ensuring that expectations are met, every time.No bad surprises, no wasted time.Go Beyond The Four Walls.

Barcelona Area, Spain

Based in Barcelona, New York, Salt Lake City, and Beijing, Red Points is the fastest-growing brand protection company in the world. Professional services include domain protection, gray seller report, and test purchase for brands.Specialty:Global Sales Development ➪ Cross-Collaboration ➪ SLAs ➪ Team Leadership ➪ Restructuring ➪ MarketingI was hired to merge my skills with the organization's vision and mission to create a synergy that makes the whole board greater than the sum of each individual's contribution. Responsible for global sales development and strategies, revenue growth while ensuring the organization's capacity to deliver on core services. I was in charge of the Global SDR organization with Inbound and Outbound SDR teams in Barcelona, NYC and Salt Lake City, USA.Key Responsibilities:➪ Grew and re-structure the SDR organization with focus on increased support for Mid-Market and Enterprise Sales teams. Grew the team from 15 to 30 SDRs globally, and from 1 to 3 SDR managers.➪ Defined Career Path in SDR org with new segment and product-specific roles. Handled Marketing & Inbound SDR team alignment, creation of SLAs, reviewed routing, creation of new Cadences. Implementation of Live Chat.➪ Developed relationships with all Sales leaders to ensure incentive alignment, shared and implemented best practices, full-funnel conversion rate analysis and as well as region and territory productivity analysis➪ Led the optimization of SDR Enablement programs, tech stack and Cross-departmental collaboration - Sales, Marketing, Operations

County Dublin, Ireland

New Relic inspires and enables its customers to create and integrate great software that improves their business success. A dominant leader in the Software Analytics market using a fully integrated and multi-tenant SaaS platform offering essential insights for current business initiatives. Specialty:Team Management/Leadership ➪ Sales Development/Leadership ➪ EMEA ➪ Market Expansion ➪ Partnerships & Enablement Programs ➪ Responsible for managing, leading, coaching, and supporting an SDR team of initially 7 SDRs that grew to 15. ➪ Built the Outbound SDR team for the EMEA region focusing on the Enterprise space➪ Expanded footprint in EMEA with special focus on Enterprise, core market traction, and expansion into Emerging Markets. ➪ Increased focus on outbound tactical activities driving 38% of pipe build (up from 22% PY); managed SDR tech stack. ➪ Analyzed workflows, presented, and implemented process optimizations.➪ Foster Partnership with Sales Leadership to build an ongoing feedback loop to ensure SDR onboarding & continuous learning programs are meeting expectations➪ Established strong partnerships with Sales Ops and Marketing to ensure enablement programs

Dublin, Ireland

Areas of Expertise:Sales Leadership ➪ EMEA ➪ Profit Growth ➪ Target Attainment ➪ Regulations Compliance ➪ Team Coaching ➪ Skill Development At Teletech, I was responsible for coaching and supporting a team of 15 Google Ads Account Managers operating within the EMEA region generating annual incremental client revenue of approximately $500,000 per employee, with customer satisfaction scores of 92%. Also, I championed profitable results in the sales team through motivation, counseling, skill development, and product knowledge development, with average monthly target achievement of over 105% and a positive employee satisfaction score.KEY CONTRIBUTIONS: ➪ Ensured all account managers' activities followed guidelines set by the client, with a QA average score of 96%.➪ Headed coaching, feedback, and assistance of new team members and new hires.➪ Monitored phone calls to make sure the team complies with the rules and regulations. Maintained accurateness of information courteously and professionally with excellent customer service. ➪ Evaluated the team's workflow and optimization process, according to Google Ads' expectations. ➪ Ensured the cross sale of Google Ads product and services, attended meetings with Google Ads' Coach Manager to evaluate the Spanish team performance

Dublin, Ireland

Key Specialty:Consulting ➪ Strategic Partnerships/Relationships ➪ Data Processing ➪ Revenue Growth ROLES:➪ Consulted with clients to provide the best solution for their business goals. Built customer relationships and managing accounts while increasing program revenue. ➪ Developed accounts and growing strategic relationships; used existing client data to provide custom recommendations tailored to client goals focusing on ROI. ➪Structured PPC campaigns: search, display, video, shopping and remarketing on a daily basis.➪ Created reports and presentations to advise clients on bid management, keywords configuration, Google Analytics and conversion tracking implementation.➪ Processed orders set by the customer regularly.

Zaragoza, España

Zaragoza, España

Internship in the Department of Product Marketing of HP. Tasks: management of stock, orders, prices and offers, website update, queries in different languages with technicians and customers.

Degree In Translation And Interpreting, German And English

Exchange Program, Language Interpretation And Translation

Master In International Business And Foreign Trade

http://www.unizar.es/gestine/?q=master