R. Stephen Gracey Email & Phone Number

Cleveland, Oh, Us

Cleveland, Ohio, United States

As a trusted full-service content architect, I work with clients to devise full-scale website strategies, including:* Content Assessment (content audits, strategy recommendations, heuristic evaluation) * Information Architecture (site structure, navigation and labeling, taxonomy and tagging, URL and breadcrumb design)* User and Content Experience (page strategy, content types, design workshops)* Content Management (CMS architecture, content modeling, authoring experience design, content migration and content development)* Governance (planning, style guides, workflow)* Strategic and Tactical Implementation Planning

Cleveland/Akron, Ohio Area

"Content Strategy...huh?" Writer and strategist in all things content. I'm a perpetual n00b, so you don't have to be! Let's chat.

Cleveland, Ohio, United States

Principal architect for the redesigned clevelandfed.org in Sitecore 9 (expected release 2022), including user and stakeholder research, all content modeling, innovative navigation experience, and site map design. Leading content migration of 40 years’ research content and manual construction of specialized pages. Collaborate with stakeholders to ensure that business requirements match content designs.

Cleveland/Akron, Ohio Area

New title, same job, refocused on content design, architecture, experience, and effectiveness. Continuing roles: Principal manager of web analytics and content performance; Devise content strategy for website redesigns, including wireframing, writing and editing content, and defining technical requirements; Primary CRM business expert; Staff support for web advisory council and editorial board; Project management and workflow.

Cleveland/Akron, Ohio Area

Architect and implementer of strategies for performance measurement, collaboration, and social media. Builds and maintains a SharePoint environment for Executive Outreach, Public Official Outreach, and Project Management. Maintains access to the Bank’s social media channels, and analyzes performance of social and multimedia content. Regular speaker at national conferences on the subjects of content strategy, user experience, and social media.

Cleveland/Akron, Ohio Area

* Conducted first-ever user research and usability testing to during redesign of public website.* Led implementation of the Autonomy/Interwoven TeamSite content management system, designing content templates, establishing workflows, educating content providers, and devising * Oversaw transition to WebTrends javascript-based SmartSource Data Collector, designing and building custom metrics and reporting. * Articulated strategic business case that led the Cleveland Fed to be the first regional Reserve Bank in the Federal Reserve System to choose an open source web platform (Drupal) to replace its monolithic content management system.

Cleveland/Akron, Ohio Area

Then 109 parishes comprising 25,000 members and clergy, all diocesan communication was by e-mail or US-mail, with minimal web presence, an outdated newspaper, and ad hoc data management. Clergy and lay leaders complained of information overload and lack of connection.* Reengineered all diocesan communication systems to improve connection among parishes and clergy, who reported dramatic increases in their ability to stay in touch.* Built comprehensive relationship management database to anchor all diocesan information services. Reduced redundancy and improved accuracy immeasurably.* Evaluated, installed, and customized the Joomla! open source content management system to be the primary diocesan communication channel. * Recognized as communication expert across the Episcopal Church. Spoke at conferences, and consulted to professional peers, other dioceses, and the Church Center.

Cleveland/Akron, Ohio Area

Hired into Professional and Organization Development (P&OD) as a Senior Consultant. Rapidly promoted to Manager and trusted to manage critical programs and strategic, international projects.* Led successful overhaul of critical initial training for experienced new hires during rapid expansion. Grew programs from 15 to over 30 sessions per year, from 45 participants per session to more than 70, with over 1200 new hires trained and over $1 million budget.* Spearheaded adaptation of US new hire programs for European consulting firms. Led pilot sessions in Sweden and France, as well as a new partner program in Monaco.* Managed a large, international team to develop a cutting-edge, web-based course on cross-cultural communication, based on an original, interactive novel. Course served as a longstanding, flagship product to demonstrate organizational capabilities with new clients.

Rochester, New York Area

Human Resources generalist, with emphasis on process facilitation, competency models, and training and development.

Rochester, New York Area

Hired to review the provisioning and repair processes and make recommendations for reengineering them. Served on special reengineering team to design new process around self-managing teams.

Rochester, New York Area

Wrote an assessment of the Xerox Information Management community worldwide. Worked on the installation of the Definity PBX at Xerox's El Segundo operations. Drafted the Global Vision for Information Management, as well as the CIO's presentation of it.

Mba, Computers & Information Systems

Bachelor Of Arts, French Language And Literature

Semester abroad: Tours, France; Language drill instructor, 2 years.

Bachelor Of Music, Voice Performance

User Experience Design

Cumulative GPA: 4.0. (No expected completion date. Have discontinued participation in the program because it has no emphasis on content.)

Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program