Robert Shoemaker Email & Phone Number

Hagerstown, Maryland, United States

Hagerstown, Maryland, United States

Hagerstown, MD

Hagerstown, MD

SAP Analyst and ABAP Programmer. FICO, PS, and MM with extensive background in PM modules. Responsible for programming, user administration, and data integrity of the SAP system for three Fives companies.

Hagerstown, MD

Tracked IT projects and ensured that they were run using IS-GDP (Industrial Systems -Global Development Process) guidelines.Created and reviewed KPI reports to assist the managers and staff in Operations.Trained users on the use of multiple Productions related IT systems on the assemblyfloor.

Managed Grace Industries relationships with distributors and partner companies whodealt with our mobile lone worker solution.Created and reviewed KPI reports from Sugar CRM to determine sales trends.Trained the sales team on how to use and demonstrate the mobile lone worker solution.

Hagerstown, MD

Monitored Citigroup's Website Vulnerability Assessment program.Facilitated communication between website managers and ethical hacking teams.Created monthly, quarterly, and yearly KPI reports for upper management.

Frederick, MD

Website design and programming.Installed, upgraded, and maintained workgroup and enterprise network hardware and software.Performed necessary systems maintenance.Provided help desk support by troubleshooting and identifying user issues.Created monthly, quarterly, and yearly KPI reports for our sales people using MS Access and Microsoft SQL.

Frederick, MD

Created recurring and ad-hoc reports for Business Operations, utilizing Microsoft Excel, Microsoft Access, Data watch Monarch, Microsoft SQL, Cognos, and Crystal Reports.Developed the first Company-wide churn reports for Business Operations and Company officers.Focused on developing accurate forecasting models and analyzing monthly customer churn for.

Master’S Degree, Computer Systems Analysis/Analyst, 3.846

Completed degree in Data Analytics

Bachelor Of Science (B.S.), Computer Science

Focused on Relational Database Design and Software Engineering.

Education record

Received certificates in Predictive Maintenance Technologies, Maintenance Planning and Scheduling, and Materials Management.