Developed custom learning solutions for various customer interventions across diverse industries including Technology, Food & Beverage, Energy, and Healthcare.Developed Web-Based Training (WBTs), Instructor-Led Training (ILTs), Virtual Instructor-Led Training (VILTs), participant guides, explainer videos, and simulation-based training for tools like SAP S/4HANA, Salesforce, and Oracle Fusion Cloud.

Collaborated with an external vendor on the localization of business-critical learning content into foreign languages for other Deloitte Member Firms.Worked on preparing and updating documents like SoWs, RFPs, and Work Orders.Onboarded new team members and conducted trainings on tools, policies, and processes.Worked on the design and operations for the AP Academy program, a seven-week incubation lab developed as a forum to catalyze business ideas and strategy leading to solutions that adds value to niche market areas.

Worked on designing and developing learning solutions in line with stakeholder requirements, while collaborating with SMEs, project managers, graphic designers, and external vendors.Utilized rapid authoring tools like Storyline 3, Camtasia, and Brainshark.Maintained and updated documentation to ensure that feedback received from SMEs, QA reviewers, and internal stakeholders is implemented in the deliverables.Examined and addressed accessibility-related queries from the team.