Ross Sinclair Email & Phone Number

Auckland, New Zealand

Technical Support & Business Analyst - Yardi Voyager & Elevate (ERP) + 365 Systems (O365, Teams, Sharepoint, Azure/Intune)

Part of the Key Engineering Team at SecureComSystems Engineering Tasks and Remote/Onsite cover, contracts, projects, documentation/process & application improvements and business/end user support for various medium to large business in Auckland & North Island

Auckland, New Zealand

Auckland, New Zealand

Systems Engineer - Professional ServicesI work as part of the Professional Services team, where we work on more complex tickets & escalations from our customers, service desk team, projects and where onsite is requiredWork with the Project managers for large deployments, migrations ectOnsite customer facing problem solving and implementationInfrastructure, Backups, Server, Network, Workstation SetupsAssisting various companies with national hardware/software roll-outsExtended onsite support contracts for customers 3-6 months

Auckland, New Zealand

Cloud Support EngineerI work as part of the cloud support team & work with other teams, supporting over 2000+ users over 100’s of customers. Over the phone and remote supportSkills I have gained from this job are:Managing Citrix Xenapp desktops 2008/2012 - customer specific applications, profiles, print servers, database servers, file servers, AD, ExchangePRTG monitoring & resolutionsCommvault backup & restoreRSA remote tokensManaging Cisco Routers and Switches

Auckland City

Central Delivery Team - Level 2 Service Desk EngineerI work as part of a team & work with other teams, supporting a varying and large number of clients from Freight and Logistics to Investment companies to Retail stores.My Job requires me to carry out the following:Over the phone & troubleshooting/remote desktop supportClient software & systems supportServer support & maintenanceDocumentation Creation for SLA tasks & carrying out proactive checks/maintenanceActively managed job queue to meet SLA requirements for multiple clientsEffectively using & managing a task/time job systemAssisting with Projects (eg. taking calls and assisting/applying fixes ect)Oncall 24/7 support & shift work/after hours

New Zealand

Job Roles & SkillsInternal IT Dept - Supporting 500-700 users nationally over several internal companies & departmentsStarted as LVL1 helpdesk in 2010 for 3-4 months before Gen-i(Spark) was employed for external 1st lvl supportAnswered phones as first level to log & complete jobsImaged & Configured machines for usersGeneral remote & site supportHardware, applications, & software troubleshooting supportMoved onto Level 2 support - IT Network/Systems Administrator working under the network manager as well as the aboveArcserve tape backup maintenance & configuring/schedulingIT Site setups for construction sites - Setting up data, switches, cabling, server & backupsServer Maintenance & patchingNetwork security & troubleshootingVPN setups & support on SmoothwallProjects (such as rolling out new AV or new OS company wide)Orders & support/setup of mobile phones & Mobile data (Apple, Android, Windows)Switchover & rollout project of phones & services from Vodafone to TelecomSupport & Config of VOIP phone systems and AV EquipmentInternal Applications supportAD & Group Policy ManagementMS Exchange config/supportTouched lightly on VMWare/VSphereMajor site setup support (eg new AKL, Hamilton & CHCH head offices within the last year) Involved working after hours/overtime as requiredMoved onto Level 2 Service Desk Agent as helpdesk was brought back in house - doing essentially lvl1, 2 and (3 when needed) system admin support over a wide variety of service desk job types

New Zealand

Job Role & SkillsClient database was Pharmacy and Pharmaceutical Companies, workload that came through was for the workplace and their personal home setups - 50+ clientsBuild & Configure laptops, desktops, serversSetup small networks at workplace & homesPOS Units (Toniq & LOTS database software along with DPS & Syncro cashflow systems) Setup machines, printers, scanners & cashdrawsRemote & Site support clients (included being on call & callouts 24-7)Used a web based software for job tracking, which included invoicing for time, equipment & general sales of consumables & softwareCarried out support contracts monthly for clients (backups and systems maintenance + general hardware/software support)