Richard Skardon Email & Phone Number

London, Gb

San Francisco, California, Us

In this role I manage the Customer Success team for Asana in the UK, Ireland and Northern Europe. Key responsibilities include:Team Support, Development and CoachingCross functional collaboration to solve challenges for our customers Delivering predictable business outcomes Building customers into champions, leading to growth opportunitiesHolding myself, my team, peers and customers accountable to our joint success

New York, Ny, Us

Sprinklr is the unified platform for all customer-facing functions. We help companies deliver human experiences to every customer, every time, across any channel, at a once impossible scale.In this role I lead our Global Strategic Accounts customer success team. My focus is to ensure the team is delivering the best possible service for our customers; developing strategically aligned success plans that deliver great value to ensure we renew and grow our $30m portfolio.Key to my success in this role is:A people-led focus - helping my team get to where they want to getMy ability to collaborate with peers across the organisationDelivering predictability through accurate forecastingBeing highly creative with renewal strategies to meet and adapt to challengesBuilding customers into champions leading to growth opportunitiesHolding myself, my team, peers and customers accountable to joint successAchievements:• 95% Revenue Retention in FY24 (Zero Logo Loss)• 93% Retention in FY23’ (Zero Logo Loss)• 95% Retention in FY22’ (Zero Logo Loss)• More than 75% Multi-year agreements

Austin, Texas, Us

This role was focused on the integration, general management and sales efforts for Bazaarvoice's two recent acquisitions Influenster and Curalate.Influenster is a destination for millions of consumers to discover, rate and review products - we allow brands to gain access to the community to drive engagement and generate rich user generated content.Curalate is the market-leading solution for all things Social Commerce - helping brands to make the most of visual social content throughout the customer acquisition funnel with advanced scheduling, insights, content collection, sharing and most importantly conversion tools. With these two additions to the BV product set we were uniquely placed to help brands and retailers collect, use and monetise user generated content across all platforms online.I hit 136% of target against plan during this role despite the challenges thrown out by Covid including a reduction in team allocation and market concerns.

Austin, Texas, Us

I manage a team of Sales and Client Success professionals responsible for BV's largest brand and retail accounts in the UK. Key responsibilities include:• Defining and delivering the strategy for the Strategic team• Hiring, managing and developing my team through coaching• Growing and retaining our largest UK/EMEA accounts through ensuring they receive great value• Developing and maintaining relationships with senior key account contacts• Representing clients internally at BV and providing a point of escalation • Negotiating $1m+ global contracts

Austin, Texas, Us

I currently manage the European and Asia Pacific team of Client Success Directors for our Global Accounts Team with clients including J&J, Unilever, P&G, Sony, Samsung, Adidas and many more.As well as ensuring my team are top performers through coaching and development and ensuring our clients are receiving great value I spend a good deal of my time negotiating our largest renewals often to the tune of six or seven figures.Additionally I am now responsible for our Business Strategy Consulting team with it's remit to help our clients hit the ground running with defined strategies aligned to their broader business goals. Key responsibilities include:• Defining and delivering the strategy for our team to ensure goals are met• Managing, coaching and developing my team• Developing and maintaining relationships with senior key account contacts• Providing a point of escalation for clients and ensuring they are represented within BV • Retaining and growing our $25m existing account base• Negotiating $1m+ contracts • Defining and delivering our Business Strategy consultant plan

Austin, Texas, Us

Based in our NYC office in my role as a Client Partner in our new Global Accounts group I look after a team of Client Success Directors working with BV's largest global clients.Our aim is to ensure they receive the value they expect from investing in a Consumer Generated Content program with us through planning, executing and measuring ROI together. The Global nature of my team requires an increased focus on international alignment to ensure consistent service is delivered around the globe.Throughout my tenure in this role the Global Accounts team consistently outperformed business expectations with lower churn rates and 100% logo retention.

Austin, Texas, Us

As a Client Partner at BV I manage a team focused on delivering premium service to some of our largest clients. My responsibilities include:• Strategic portfolio & account management through building and expanding relationships• Driving and delivering strategies that make clients more successful and deliver maximum value• Coaching and developing my team • Identifying and resolving issues for clients• Ensuring clients see a clear ROI and renew business with us accordingly

Austin, Texas, Us

In my current role I work with Unilever as the Global Client Success Lead, advising on how to develop a comprehensive word of mouth strategy and helping them to maximise the value of their relationship with Bazaarvoice.Additionally I am responsible for coaching members of my team to help make them more successful, sharing ideas on how to execute more effectively in the field and providing guidance and support where needed.

Austin, Texas, Us

Managing the relationship with a portfolio of our largest Enterprise clients to ensure that they are getting the best possible value from their relationship with BazaarVoice.Working as a strategic advisor, I determine the best strategies for generating and utilising User Generated Content throughout my clients organisations, improving their interaction with customers and ultimately improving sales.

New York, New York, Us

As a Senior Account Manager my role was to ensure our clients received the best possible service and that our offerings were tailored to meet their business objectives, managing both the on-going relationship and multiple projects at once.

Cambridge, Ma, Us

I currently look after all Forrester’s agency business with the large agency conglomerates in Europe including Omnicom, WPP, Publicis, IPG and Aegis, giving me exposure to a broad range of agencies and disciplines. Core activities in this role include:• Developing a solid understanding of the Digital Marketing and Agency environment• Developing long term, rewarding relationships with clients • Managing the delivery of complex projects, coordinating with both clients and internal stakeholders.• Ensuring client satisfaction at all touch points• Uncovering of challenges faced by clients and determining solutions to solve them• Delivering clear, concise strategies to ensure client buy-in and generate incremental spend• Delivering against a 20% year on year growth plan

Cambridge, Ma, Us

Whilst continuing to manage one of Forrester’s data offerings in my role as an Account manager I looked after all of our Agency and retail business within the Marketing and Strategy team.In this Role I overachieved against plan for 3 consecutive years, being awarded the 'Most Valuable Player' in the UK sales team in 2009.

Cambridge, Ma, Us

I worked as the product manager for our UK Internet User Monitor, a data product used to sell advertising on a broad cross section of websites. This role involved: • Managing all aspects of Sales and Marketing for the product• Developing the offering in line with client demands and technical capabilities• Managing all relationships with clients and prospects from across the media space and other industries

Cambridge, Ma, Us

I worked with existing clients to ensure they were getting value for money from Forrester , this involved:-• Pro-actively finding out business issues they had and pushing the relevant content and services to them• Developing clear strategies with the Account management teams to incrementally grow the accounts • Attending all client interactions and providing a voice of the client within Forrester

Ba (Hons), Corporate Communication

Education record