Perform heavy, accurate detail oriented data entry.Handle all calls and emailsTrack and manage logistics of shipmentsManage inventory of parts to provide accurate lead times to customersProcess payments and invoicesHandle returns and scheduling repairs under warrantyOrder office supplies

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand and hotel standards• Oversee hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.• Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.• Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.• Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.• Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.• Monitor and maintain the front office systems and equipment to ensure optimum performance.• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

-Supervise night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations-Prepare reports and communications to the Controller and other Hotel Executive Committee members on night issues/problems and other pertinent information regarding night operations.-Maintain the computerized accounting system through daily and weekly backups and periodic rebuilds to ensure the accurate, smooth operations.

-Maintain an inventory of vacancies, reservations, and room assignments-Compile and check daily journals, guest accounts, receipts, and vouchers using the Opera Property Management System-Creation of blocks and rooming lists for the Sales department and Revenue Manager-Balance of room inventory for daily operations-Assist with guest arrivals and departures-Provide outstanding service in answering questions regarding hotel and community -Show rooms and facilities to clients inquiring about using the hotel for events

-Act as Manager on Duty-Creation of new Standard Operating Procedures for performing the Night Audit-Demonstrate attention to detail and consistent accuracy in balancing the books-Identify and correct inaccuracies using appropriate tools-Ensure timely and efficient processing of all credit card transactions using Protobase-Verification of rate information, shares, routing instructions, complimentary rooms-Balancing of restaurant and credit card transactions using Digital Dining back office software

-Reviewed HR legislation to ensure the university stayed within government guidelines (OSHA, FMLA)-Assisted in leading Bloomsburg University New Employee Orientation by setting up the computer program and explaining to faculty and unionized workers what they should do if they had trouble during the program.-Became sensitive to the complexities of HR in an effort to align employees with the University’s goals-Helped improve the efficiency of HR meetings- Researched human resource benchmarks and best practices-Interviewed professionals to improve my understanding of training and its effect on productivity

-Planned and executed non-partisan all-day events with guest speakers and panels. -Arranged and managed appointments with appropriate state officials in order for members of the organization to lobby on behalf of favorable legislation. -Lobbied Pennsylvania State Senators and Representatives to implement public financing for statewide judicial races. -Aided Common Cause Pennsylvania in drafting Fair Elections legislation. -Organized student participation and education related to the political system. -Organized voter registration drives which generated over 2,400 registrations.

-Offered fast, fun and friendly service to guests by responding quickly to their needs and questions-Kept the sales floor clean, organized and well stocked-Assisted at the front check lanes when needed for back up

-Served meals and provided other services as needed in a retirement community of over 3,000 residents-Received recognition from residents and management for providing quality service