Ryan O'Connor Email & Phone Number

Tampa, Florida, United States

Remote/on-site IT support

Tampa/St. Petersburg, Florida Area

• Provided Help Desk support for over 100 local office employees, remote support for over 300employees.• Safely migrated 300+ iOS devices in the country remotely, from MaaS360 to JAMF MDM platforms,while maintaining all VPP and DEP licensing.• Kept inventory of iOS devices, Verizon Wireless company phone lines and fax lines in order tominimize monthly operating costs.• Established an easy to use SolarWinds monitoring environment, for other IT personnel to stay ahead ofnetwork problems.• Migrated HPE Switches and Dell SAN’s between a Colocation rack in a Data Center, and the mainoffice building.• Configured and deployed 5 HP Aruba 2530 switches, upgrading the HQ building from 100mbps to1gbps bandwidth. Cleaned up the physical topology as well as VLAN’s while in the process.• Set up and provided troubleshooting for Mitel (fka ShoreTel) VOIP equipment.• Maintained Acronis desktop images across 6 different hardware platforms, minimizing recovery timewhen an office employee’s PC stopped working properly.• Assisted with migrating all users from Windows 7 to Windows 10 desktops, while ensuringfunctionality of applications as well as user preferences.• Provided troubleshooting for various legacy applications used for patient files throughout thecompany, while maintaining HIPPA compliance.• Helped migrate from Windows 2003 to Windows 2012 servers.• Maintained 4 Windows 2012 Remote Desktop Servers, making sure updates and applications wererunning and configured as expected. Scheduled downtime for reboots as needed.• Monitored backups of Windows servers on VMware using VEEAM.• Utilized Active Directory and Exchange to create new employee profiles as they were hired, andgracefully isolated them as they left the company.

Tampa/St. Petersburg, Florida Area

Baltimore, Maryland Area

• Provide training for new hires.• Responsible for scheduling coverage for two 24/7/365 data centers and staff management for both datacenters.• Provide monthly performance reviews for eight employees.• Organize and lead monthly team meetings and set quarterly and annual objectives for staff. Reviewgoals/accomplishments for staff each month, as well as quarterly and annually.• Provide monthly on-call management support to 11 data centers.• Coordinate outage conference calls, for any service-impacting incident, which included sending outcustomer notifications to all parties impacted.• Oversee and contributed to the completion of group projects.• Complete weekly phone metric emails, consisting of abandonment rates for each employee.• Establish and foster relationships with new and existing customers.

Baltimore, Maryland Area

• Monitored over a 1,000 T1 end-points to ensure service availability and up-time using Tivoli/Netcool.• Collaborated with the Outage Coordination team, in the event of company wide service impactingevents.• Monitored and maintained the following platforms: Windows Server (all versions), UNIX, Cisco IOS,and Juniper.• Experience troubleshooting Anda and Hatteras network bridging devices.• Taught CCENT classes for IT analysts in all markets.• Monitored virtual machines and domain controllers on VMware ESXi hosts, using VMware VsphereClient.• Ensured that the datacenter's HVAC and UPS units were under full operation at all times.

Glen Burnie, Md

• Provide Domain Controller and Active Directory maintenance.• Troubleshoot clients having problems accessing network resources and logging on.• Maintain compliance with security standards for all servers and clients.• Manage software updates across the network.• QA testing projects for Development Team.• Manage virtual machines and domain controllers on VMware ESXi hosts.• Maintain Cisco telephony equipment, switches and firewalls.• Implement and monitor security equipment.

Jessup, Md

• Brewed coffee, and crafted fine premium espresso drinks (hot or iced), • Helped maintain an environment that is the best place to be, between work and home.

Linthicum, Md

• Interfaced with clients to modify and tailor their financial holdings to meet client needs and to comply with rigid banking standards.• Consistently trained on new products and software interfaces used by the Credit Union.• Maintained client relations and accounts to meet their ever-changing financial requirements.• Troubleshot account problems and fixed accordingly.• Successfully implemented a more efficient, paperless way of maintaining employee work logs/faxes.

Gaithersburg, Md

• Managed the day to day operations of over 10 facilities.• Supervised 30+ employees, ensuring compliance with proper time sheet processes.• Ensured compliance with the strict standards of Montgomery County Health Department.• Responsible for employee training.• Coordinated with international employees under the company’s International Internship Program.

Magic Kingdom

I served tacos in the Magic Kingdom, dressed up as a pirate. For the sake of being professional, I'd rather list my job title as a pirate, than say that I worked in a glorified Taco Bell in the Magic Kingdom.

Bachelor'S Degree, Management Information Systems, General

Education record

Education record