Robyn Strick Email & Phone Number

Colorado Springs, Colorado Area

• Coordinates with customers who fail to pay their bill to develop a plan, demand payment, or escalate account to outside agencies collecting lost revenue. • Utilizes Microsoft Excel and Google Docs to develop a weekly dashboard for management providing an easy to understand outlook of their regions past due and at-risk customers. • Manages inbound and outbound calls for customers and employees throughout the country. • Increased and maintained a customer retention rate of 97%; maintained constant communication with all past due customers encouraging payments and developing payment plans.• Managed difficult and problematic customers; chosen by the Administrative Director and CEO because of exemplary customer service skills.

Colorado Springs, Colorado Area

• Solely responsible for managing over 3000 SKUs of home security devices. • Conducted shipping and receiving for all office and business equipment.• Created inventory database using Microsoft Excel to manage business stock, technician stock and budget.• Developed a strategy to achieve zero-loss by conducting routine Cycle Count inventories.

Colorado Springs, Colorado Area

• Provided Executive Assistant services reporting to a CEO and Administrative Assistant services to all employees.• Scheduled and coordinated appointments for salesmen, installers, and customers.• Drafted correspondence for use in the office, and for distribution to customers.• Managed the front office greeting visitors and filtering meeting requests between customers and executive staff