Bert Sturner Email & Phone Number

Orlando, Florida, United States

Orlando, Florida, United States

Orlando, Florida, United States

Disney Springs (Downtown Disney)

-Disney University Facilitator for Guest Relations Core Classes-Part of a team of three tasked to develop the Disney Springs Guest Relations Coordinator role-Successfully led a team of three tasked to develop the “Comfort Queue” process development procedures-Compile data creating in-depth Industrial Engineering reports to for executives to justify adjusted workloads and project future business needs -Provide Cast Members with resourceful solutions for recovery following business practices -Train, assess, and update Cast Members on all operational procedures regarding Guest Relations-Assist the Duty (Operating) Manager and other lines of businesses with immediate operational communications -Handle information in a confidential manner and maintain internal communication documents-Support the Guest Arrival Experience at all eight of The Walt Disney World Resort gated locations

- 2010 Quarterly Award recipient- Making a difference for Guests visiting our resort by providing exceptional service and immediate service recovery as necessary- Maintain the Heritage of Disney Culture through projecting a positive image and energy while representing the resort-Encourage new Cast Members and peers to reach for the benchmark of Disney’s high standards of safety and service

Operations Systems Planing And Support

-Part of a small technical team supporting the successful roll out of the Disney Photo Imaging product: Memory Maker -Supported Guest Relations, Lodging, Disney Photo Imaging, and Disney Reservation Center Cast Members with escalated and complex MyMagic+ technical situations-Effectively triaged technical issues impacting the Guest and Cast experience as they relate to MyMagic+/My Disney Experience-Adapted to a rapidly changing environment and maintained compliance with work-arounds and processes

Orlando, Florida Area

• Managed day to day operations, including scheduling of staff on both domestic and international projects• Coordinated the hiring of office and technical staff• Created and revised procedures and maintained internal communication documentation • Developed custom databases to support large scale projects to allow ease of bidding, tracking, and creating compliance management documentation• Developed a custom database to track Service visits and repairs• Responded to RFPs for small to large scale projects including theaters, schools, houses of worship, entertainment venues, retail spaces, parades, and theme park attractions• Coordinate mockups with technical and creative teams to ensure proper creative intent is met with long term maintainability in mind• Successfully partnered with subcontractors and contractors from other trades to manage Show Lighting scope on large scale projects including: • VelociCoaster • Super Nintendo World (USJ) • Hagrid’s Motorbike Adventure • Bourne Stuntacular • Fast & Furious – Supercharged • Volcano Bay • Jimmy Fallon’s Race Through New York • The NBA Experience • Remy’s Ratatouille Adventure • Apollo 1 Exhibit at Kennedy Space Center

Sunset Attractions-Disney'S Hollywood Studios

- Operated top attractions, Rock 'n' Roller Coaster and Twilight Zone Tower of Terror, ensuring safe operations for Guests and Cast Members- Part of a high-energy, fast paced team that ensured efficient and themed operations - Ensured all operational procedures have been followed by use of daily operational logs, communicated any operational issues to maintenance and area leaders- Contributed to record breaking hourly Guest counts during the 2009 holiday season- Maintained the Heritage of Disney Culture through training of new Tower of Terror Cast Members- Trained, assessed and updated Cast Members on all operational procedures regarding Tower of Terror- Encouraged new Cast Members and peers to reach for the benchmark of Disney’s high standards of service and safety- Resolved labor challenges to meet the goals of the area and exceed Guest expectations- Motivated Cast Members using the Disney Leader Basics- Ensured all operational procedures have been followed by use of daily operational logs, communicate any operational issues to maintenance and area leaders

Kansas City, Missouri, United States

-Recruited employees and interns at high schools, colleges, and job fairs for all departments-Established Summer housing and International Student Internship program for 2009-Led company orientation, department specific training and motivational programs-Handled daily payroll reviews and edits -Acted as closing Divisional manger on a weekly basis-Served as Official Park Manager/Operation Manager (Duty Manager), coordinating interdepartmental communication and overseeing general park operation on a rotating basis-Contributed to the initial development of Social Media marketing campaign-Responsible for various aspects of special events including: Haunt, Oktoberfest, and Celebrate America-Organized and led motivational team meetings, competitions and Ambassador recognition programs-Worked one-on-one to develop leadership skills with Leads and Supervisors by providing work direction and performance reviews

-Directly responsible for the operation of the Cinnabon Bakery, bars and all Food and Beverage locations at Oceans of Fun including quick service restaurants, concession carts, and rental locations-Assisted with planning, costing and retailing of menu items-Purchased smallwares and supplies following budget guidelines-Developed and maintained a database to track expenses in the Food Service department-Created budgets for revenue and expenses including labor and supplies-Responsible for overseeing loss prevention program of the Food and Beverage Department including the design and implementation of a networked surveillance system

-Directed the hang and focus of the live entertainment venues including the "Halloween Haunt" locations-Directed the off season maintenance of lighting equipment, circuits, and dimmers-Researched, bid, and directed the purchases and rentals of theatrical equipment using capital funds and expense budgets-Lighting Designer for "Halloween Haunt" event and two performance spaces-Designed the set for 2008 Tivoli production

-Hired and developed training programs for over 150 front line employees, leads, supervisors, surveillance technicians, and loss prevention auditors-Created budgets for annual average revenue of $2 million and for expenses including labor, supplies, and cost of goods-Set pricing and game rules for all units within the Games Department-Worked with arcade company to set and maintain the arcades-Attend company group buy with over 20 vendors, Set up open-to-buy programs with vendors-Ordered, tracked, and ensured delivery of all products for the Games Department, while maintaining an on hand inventory-Selected product for over 30 units to create a visually stimulating display to attract game play-Developed new products with vendors to be used throughout the industry-Monitored units for loss prevention through a networked surveillance system and direction of auditors

Kansas City, Missouri, United States

Supervisor 2001-2005Lead 2000Ambassador 1999

New Theatre RestaurantAmerican Heartland TheatreTopeka Performing Arts Center

Master Of Science, Entertainment Business

Bfa, Theatre Design

Activities and Societies: Universtity Theatre, Lied CenterProductions designed include: Lighting/Scenic Designer - Short Tree and the Bird.