Renato Sugano Email & Phone Number

Be responsible for the entire Matching Process from gathering requirements to placing anengineer on the job:● Understand customer’s needs and be able to effectively craft and convey the best solution thatfits their unique needs, including advising on likely resourcing strategies, expected timelines, andany talent-related constraints● Translate business and functional requirements from clients into documented technicalspecifications to aid in matching clients with the appropriate engineers● Own resourcing logistics and matchmaking, while providing insight into the process to relevantteams● Provide transparency on the availability of our engineers to revenue-driving teams andcollaborate closely with recruiters to proactively bolster available talent with in-demand skills● When talent supply is unavailable, partner with recruiting team to strategize the best solution● Develop a deep understanding of the engineers currently available, including their technical abilities,prior industry experience, and growth desires● Ensure 100% data accuracy in Andela’s systems around engineer profiles, availability, andengagements● Conduct informational and pre-vetting sessions with engineers concerning the placement andresourcing process● Perform activities related to supporting customer accounts, and engagements includingpreparation, onboarding, delivery management● Actively participate in driving growth to Andela’s network and customer accounts● Take part in creating and improving the team’s processes, policies, and platform support● Maintain deep awareness of trends in software development and standard methodologies indistributed work

São Paulo, Brasil

Management and implementation of Data Center services for Telefonica's Enterprise customer (Top 5).Main points:* Project risk management* Hardware, Software & Outsourcing Offshore resources for Projects* Coordinate the HR analists for new / replacement of the operations Team * Partnership with all senior Managers to decide the best hiring strategy for new customers (Extention)* Strong partnership with the customer's Datacenter operation within Telefônica* Presentations and Executive Meetings (English / Spanish /Portuguese)* Management of Customers Churn* KPIs control with the customer (SLX's)* Supplier management (Payments, placing orders, procurement and contracts)* Management of Cloud infrastructure (CSP Management)* Use of Agile methodology on a daily basis with the client and internally* PMO responsible for managing the Outsourcing transition project (P&L, budget provisioning, Forecasting to meet the business objectives) from a competitor company to Telefonica. Biggest contract for professional services at Telefônica.

São Paulo E Região, Brasil

- Second Level of Escalation of the CIS Data Center – Telefonica​- Management of customer services that are hosted in the B2B Data Center (Colocation, Hosting, Vivo Cloud Plus and Vivo Open Cloud);- People management related to the team in which it was supported (Front-End, Service Desk, N1/N2);- Responsible for preparing and updating the IT Service Book, within Telefonica TData;- Monitoring and validation of projects in implementation and production;- Project Risk Monitoring, Control and Risk Letter Issuance;- Management of Incidents, requests, problems and changes of Customers (Discussed daily aiming at the “health” of the operation);- Support to the commercial area (pre-sales, post-sales, Business Manager, Marketing), always aiming at the quality of the service provided and customer satisfaction;- Responsible for creating a Satisfaction FeedBack process (process evaluated in an ISO 20000 audit);- Follow-up in Customer Audit;- Presentation of the Telefonica Data Center Services Catalog for potential customers;- Periodic presentation of the Book of Services Provided, in clients with higher revenue or greater criticality;- Contract management;

São Paulo, Brasil

Responsible for all the international business development in the following division:* Automotive (Complete goods & Spare parts)* Tire division* Machinery & Plant* Energy generation & Transmission* Electronics* Renewable Energy* New Projects Development Teams* Petrochemical