Ross Mitchell Email & Phone Number

Remote / London

Driving loyalty and engagement across our portfolio of products. Particular focus on Cashback and Virgin Points rewards, working closely with third-parties and the wider Virgin Group of companies.

London, England, United Kingdom

• Responsible for developing and delivering the bank’s Partnership and NPD strategy and capability. Driving ongoing growth through new products, new markets and new partnership opportunities across multiple sectors and size of business.• Ongoing day to day management of our first white-label credit card, thimbl. This includes working closely with the Partner (Digitonomy) on development and deployment of marketing and distribution, new channel development, tech & change improvements, reporting and business case preparation. Responsibility for delivery of budgeted values for new customer acquisition and profit.• Development and launch of LOQBOX partnership.• Risk and governance.• Proactive hunting for new opportunities, leveraging network of contacts across the FS industry and beyond to identify and develop commercial opportunities for mutual benefit.

London, United Kingdom

• Responsible for developing and delivering the bank’s Partnerships strategy and capability as well as being SME on market and industry changes and development, always keeping an eye on industry trends and customer needs.• Generating ideas and driving feasibility aspects of new product developments such as our Self-Employed Credit Card and beyond.• Complete ownership of process from identifying partner organisations, development of opportunity from initial contact through business cases, stakeholder engagement, governance processes, contract negotiation, delivery and ongoing management to ensure success. This includes development of five-year plan and responsibility to drive budgeted new customer volumes and profit.• Developed white label functionality within the business to enable launch of the thimbl. credit card, powered by Vanquis, in collaboration with Digital Marketing experts, Digitonomy. Acting as a platform technology to deliver medium term strategic objectives.• The Partnership Strategy offers a broad proposition, moving beyond traditional models and includes the full breadth of possible partners from FTSE to SME to Startups and a complete suite of service offering and commercial models from CPA to JV.• Risk and Governance.• Development and implementation of appropriate tools and processes to enable rapid response to Partnership opportunities including pitch materials and financial models. Partnerships viewed and supported by the business as a key area to drive growth.• Proactive hunting for new opportunities, developing leads through feasibility to business case and proposal stage.

Crawley, United Kingdom

• Management of portfolio of UK, Global and local International market non-air Avios collection partnerships across multiple schemes including the Avios Travel Rewards Programme, British Airways Executive Club, Iberia Plus, Meridiana Club and Vueling Club.• Actively driving performance to exceed key performance metrics year after year.• Also responsible for business development across sectors / markets and acting as Fintech SME within the business, working collaboratively in the FS space to seek and develop partnership opportunities.• Identification, negotiation and implementation of new commercial initiatives, opportunities and revenue streams to deliver year on year growth in relation to key performance metrics. • Working across International Airlines Group (IAG) regarding strategic development of existing and new partnerships and revenue streams.• Identification and analysis of market shifts, sector trends and new entrants to identify and deliver commercial and / or partnership opportunities across travel, retail, digital and financial services portfolios.• Preparation of internal analysis and recommendation documents for Senior review.

United Kingdom

• Management of portfolio of non-air Avios collection partnerships across the multiple Avios powered loyalty programmes, focusing on existing financial services partners, including credit cards, banking, foreign exchange and sector development.• Subject matter expert and champion for Fintech and start-ups within the FS partnerships team, specifically focussing on opportunities / developments in relation to core banking services, cards, payments and foreign exchange.• Coordination of effective partnership communications and marketing campaigns, specifically focussing on key metrics such as NCAs, debit active rates, increased billings, ex-UK spend and MGM.• Negotiation and delivery of exit strategy for the end of active co-branded credit card portfolio, and associated legacy loyalty scheme - working closely with partner to ensure smooth transition for customers.• Business development activities including negotiation of the businesses first post interchange regulation credit card partnership agreement, a multi-channel fashion retail partnership and a in store retail partnership utilising innovative card based technology to simplify the Avios collection process and customer experience.

United Kingdom

• Management of portfolio of non-air Avios collection partnerships across ATRP and BAEC, including online, luxury, in airport & on board retail, as well as utilities and sector development to deliver key business objectives of customers, revenue / margin and Avios issuance.• Led RFP process for selection and implementation of shopping portal partner, resulting in replacement of the existing three sites and a strong product to support the global retail strategy in entering new markets.• Negotiation of new contract for global retail partner, including incorporation of local Chinese opportunities.• Identification, negotiation and implementation of new commercial initiatives, opportunities and revenue streams, most recently launching our new online shopping portal in Spain - Iberia PluStore.

United Kingdom

• Account management of portfolio of digital and travel partnerships across ATRP and BAEC, including online retail and foreign exchange to drive Avios issuance and revenue.

London, United Kingdom

• eDisclosure sales and support.• Account management and new business prospecting.• Tender and bid content and management.• Process design and development.• Project and stakeholder management.• Client liaison and entertainment.

London, United Kingdom

• Led and co-ordinated bid submissions and proposals.• Business development.• Data analysis.• Project management and delivery.• Branding and marketing.• Pitching.• Feasibility studies.

Melton Mowbray, Leicestershire, Uk

• Development of pan-European supply chains for R&D.• Contract negotiations.• Event management.• Process design and improvement.

Ba (Hons), Business & Management, 2:1

• 2:1 BA Honours • Key areas of study included: Strategic Management, Entrepreneurship, Technology & Innovation, Crisis & Business.

Pgc, Business Performance Management, 2:1

Pioneering post-graduate level course focussing on effective management, commercial success, responsible business practice and leadership.