Robert Tallerico Email & Phone Number

Pittsburgh, Pennsylvania, United States

Created and built the CRM Solutions team to offer relevant services to campus partners to implement or enhance their admissions/enrollment CRM. Worked with product, marketing, and sales to create and launch new services that have produced several million dollars of revenue. Lead the delivery team of full-time and part-time CRM consultants and personally deliver services. Recognized as a leader in CRM and data management in higher education, frequently presenting in person and virtually on topics relevant to higher education CRM functionality.

Pittsburgh, Pennsylvania

Guides institutions during the implementation of the Slate CRM by providing project management, best practices, and leadership. Eager to challenge existing processes to find more efficient ways of managing admissions and enrollment practices utilizing standard and customized Slate functionality. Excels at bridging the gap between admissions and IT professions to ensure Slate integrates with other systems.Provides ongoing consultation expertise to resolve challenging problems, brainstorm creative new solutions, and restructure existing processes to maximize the effectiveness of the Slate CRM to meet and exceed institutional enrollment goals.

Greater New York City Area

Led the day-to-day operations of the data processing team for both admissions and financial aid, successfully processed 40,000+ applications and over 200,000 prospect records annually in addition to the day-to-day operations of the Enrollment Group mailroom. Maintained Enrollment Group data systems including Technolutions Slate CRM, OnBase document imaging system, multiple databases as well as updated and executed ETL processes to transfer data and materials from third-party vendors to university systems. Served as a liaison/point of contact for both external third-party vendors/technology partners and other university offices to ensure the smooth flow of data/images from the initial receipt of application materials through transferring matriculating student files/data to support offices.Coordinated the annual process calendars and timelines between admissions teams, financial aid, and operations staff for multiple undergraduate applicant pools including annual cycle updates, processing timelines, and application decision release.

Lemont Furnace, Pa

Directed campus recruitment efforts to enroll new students annually, managing professional staff, student workers and volunteers; administered the operating budget and day-to-day operations for three offices - admissions, financial aid, and marketing.Developed new recruitment and enrollment processes encompassing prospect management, applicant processing, and marketing communications to successfully implement new CRM system (Talisma) and student information system (PeopleSoft). Recognized by the university as the campus with overall best implementation of new systems.Improved efficiency in recruiting programs; increased applications and yield among targeted population groups; achieved cost savings with advertising partners; more effectively leveraged scholarship funds and increased yield on specific funds.Served as a point of contact for campus, university, and community partners to develop programs and opportunities to enhance the position of the campus and increase the effectiveness of recruitment practices.

Greater Pittsburgh Area

Developed and implemented a college counseling curriculum for roughly 400 Juniors and Seniors annually that incorporates individual, classroom, and large group meetings to cover the full range of college search and admission topics including (but not limited to) approaching the college process, narrowing the college search, identifying the "right fit" colleges, enhancing your admissions profile, NCAA eligibility and recruitment, Service Academy and ROTC options, writing the college essay, standardized testing, application types and requirements, completing and submitting the application, the FAFSA, financial and and scholarships.Trained faculty and staff on the best practices for drafting and writing effective letters of recommendation for their students and instructed them on the technology used for electronic submission of these letters to colleges. Coordinated the submission process of 60+ faculty and staff each year in these efforts.

Greater Pittsburgh Area

Involved in all aspects of the college admission process from engaging prospective students in their schools, at information sessions, and on-campus programs, to reviewing the applications, awarding financial aid, and helping to enroll the freshman class.As a member of the Logistics and Operations Team, collected, stored, and analyzed program data for evaluation and reporting purposes using the internal SIS, SQL, and other tools, including the development of end-of-(admissions)-year reports on many projects of the office, such as travel recruitment programs, financial aid awarding strategies, and the effectiveness of prospective student outreach, among others.As coordinator of the application review process, trained both part-time and full-time professional staff to standardize the review of applications including an annual 4-day training session for all application reviewers. Trained support staff and admission counselors on financial aid basics, helped oversee the document entry by both professional staff and support staff, financial aid award packaging for all incoming freshman students for both need-based and merit-based awards, and problem-resolution for first-year prospective students.

M.S., Public Policy And Management

Activities and Societies: Teaching Assistant, Research AssistantH.J. Heinz III College of Public Policy and Management

B.S., Public Policy Analysis

Activities and Societies: Student Government Association, College Politics group, Mock-Trial Team, SVC Bearcat RadioAlex G. McKenna School.