As an eLearning Specialist I am responsible for working with Staff & Faculty across the many offices & departments of NYU to ensure that the Academic Technology Services that we offer are being utilized both efficiently and effectively. ♦ Faculty Support ● Conduct workshops and trainings ● Hold regular 1:1 consultation hours for course design review ● Help maintain a service queue for logged issues♦ Learning Analytics ● Participate in multiple working groups/committees to focus on the use of LA in Higher Ed ● Part of a team to enhance our office visualizations for metrics reporting ● Proficient in R♦ LTI Integrations ● Work with a team to seamlessly integrate 3rd party tools with our LMS ● I have worked to integrate WebEx, VoiceThread, Turning Technologies (i.e. Clickers), and ScormCloud, ● ♦

Taught Microeconomics for the School of Management at Marist College for the Fall 2014 semester.

• Collaborate with instructors to investigate and implement the use of new technologies in f2f and online courses• Collaborate with the Office of Special Services to offer workshops for Faculty and Students on technology that assists students with disabilities and maintains 508 compliance for the school• Conduct training for various tools in the Sakai LMS and other emerging and assistive technologies• Effectively implemented student manned QA testing teams, using agile methodologies on open source applications (Sakai 2.x, Open Academic Environment (OAE), Bug Bashes on Google Drive)• Provide phone, email, and in person technical support• Manage the daily operations of 25 international graduate and undergraduate student employees• Run/Manage Web based orientations and presentations• Create/Edit support material for various media mediums including screen capturing software, such as Camtasia• Participation in weekly cross-departmental Change Meetings for Information Technology• Maintain statistical analysis of support tickets and workshop surveys• Ensure regular maintenance and upgrades for training lab computers• Work closely with other administrative offices to work on interdepartmental projects• Distribute and collect evaluations for distance learning courses• Maintain a working relationship with members of the college community as well as external clients• Manage the Online Student Orientation program for traditional and adult students who have registered for an online class and have no prior experience with a fully online class• Pilot lean user experience (UX) scenarios for understanding how our clientele use the system with the goal to improve usability for both our college clients and the Sakai clients of other institutions• Integrated the use of Aurasma with the annual student run Silver Needle Fashion Show to offer an extensive array of interviews and development videos tied to the Lookbook

• Work within the Technology Asset Management (TAM) team to assess the best ways of collecting and reporting technological assets within Goldman Sachs• Use Microsoft SQL to obtain daily reports of inventory on a global scale• Work with the Data Recovery team to track down "hot" seats for DR tests• Work with various other teams to establish and sustain equipment distribution and maintenance procedures for all technological assets, including desktops, phones, and servers

• On-site support for Traders, Sales groups, and middle/back office users• Phone support for branch offices in Boston; Desktop support for system and software upgrades including installation and troubleshooting of new software• Image/Deploy Desktops and laptops for new and existing users• Imaged and configured PCs for Disaster Recovery as well as supervised Desktop team during the DR test• Cisco IP phone support for troubleshooting issues and necessary network patching• Project leader for moves involving upwards of 40 users with multiple machines/monitors• Desktop Applications: Symantec Ghost, Altiris, Lotus Notes, MS Outlook, Dameware, Nortel VPN, VM Ware, Blackberry Enterprise Server, Microsoft SQL server, Citrix• Other Applications: Microsoft Office Suite, DHCP servers, Adobe Suite, Microsoft Operations Manager 2005