Richard Tesar Email & Phone Number

Allen, Texas, United States

Plano, TX

• Direct 45 member service & delivery organization supporting multiple product lines for key high value accounts (HVAs)
• Responsible for reporting key status milestones, account scorecard KPIs and forecasting revenue targets to the executive team
• Provide strategic account views to the executive team to ensure proper resource, tool and process alignment
• Responsible for organizational development, resource management, identifying key talent and ensuring retention
• Establish, manage and maintain key customer relationships and ccountable for achieving customer service level agreements (SLAs) and internal OLAs
• Responsible for overall customer satisfaction and dynamically manage resources as required to exceed customer deliverable expectations

• Managed 25 member service organization supporting LTE, VoIP and 2G/3G networks responsible for system support
• Supervised the execution of major service projects including software upgrades of 1000+ network elements
• Responsibilities include resource management, contractor management and resource planning and forecasting
• Responsible for system implementation, commissioning, network management, network availability and usability, crisis management, escalations and active participation in customer meetings
• Responsible for measuring and reporting customer case management SLAs on monthly, quarterly and yearly basis
• Drive team to dynamically manage customer issues, daily case backlog, support activities and network upgrades

• Managed System Implementation and Engineering Teams responsible for the deployment and acceptance of Monitoring Systems for HVA accounts producing $200+ Million in revenue annually
• Responsible for revenue planning and forecasting on a monthly and quarterly basis
• Increased installation process efficiency providing 10% annual cost reduction
• Standardized tools to streamline deployment processes for the Service and Delivery organization
• Key participant in multiple Kaizen sessions to implement process improvement

Dallas, TX

Plano, TX

Richardson, TX