Helping to create a culture of continuous improvement in the very varied departments and within the big challanging assignments of the municipal organisation of the city of Utrecht. Departments and challenges range from very operational (eg. garbage collection) to policy makers and concern management, and everything in between.Trainer of the internal 2 day Lean Yellowbelt, 6 day Lean Greenbelt and 1 day Agile/scrum intro courses. As well as giving workshops on Toyota Kata and Kanban.

Within my general role as Lean Consultant at Achmea during this period specific emphasis on creating more "flow" in (operational) end-to-end processes and initiation of a standardisation program for teams to train and emphasise the role of using standards in sustaining continuous improvement, including the role of team leaders and (senior) management.

Trainer of intensive 2 day program in which participants experience what the use of LEAN principles can contribute to their own business in an simulated factory and office environment. By means of active observation, Value Stream Mapping and role plays the participants put theory into practice and experience the results directly. As master trainer also responsible for training, coaching and assessing new trainers to the facility. The NLI trainingcentre is an initiative by McKinsey & Company… Show more Trainer of intensive 2 day program in which participants experience what the use of LEAN principles can contribute to their own business in an simulated factory and office environment. By means of active observation, Value Stream Mapping and role plays the participants put theory into practice and experience the results directly. As master trainer also responsible for training, coaching and assessing new trainers to the facility. The NLI trainingcentre is an initiative by McKinsey & Company, Nyenrode Business University, ABN AMRO and Achmea. Show less

Coaching, facilitation and training of managers, teamleaders and employees on finding, designing and realizing improvements in product and processes, operational management and mindset & behaviours. Facilitation on the change process and creating customer centricity. General activities include: - Valuestream / procesmapping and identifying waste from a customer perspective - Standardisation and design of new processes (Future State design) - Measuring and analysing current level of… Show more Coaching, facilitation and training of managers, teamleaders and employees on finding, designing and realizing improvements in product and processes, operational management and mindset & behaviours. Facilitation on the change process and creating customer centricity. General activities include: - Valuestream / procesmapping and identifying waste from a customer perspective - Standardisation and design of new processes (Future State design) - Measuring and analysing current level of customer satisfaction and continuous improvement ability of teams and departments - Quantifying potential improvement and realizing lasting impact on customer, employee and financial value- Problemsolving, e.g. with Kaizen/A3 methodology- Training & coaching on creating a continuous improvement culture Show less

Procesmanagement and project activities on the improvement and design of business processes. Activities included process analyses, requirements and advice, facilitation of business parties in the change and implementation process, coordination of project teams.