Ryan Littrell Email & Phone Number

Round Rock, TX, US

Round Rock, Texas, US

As the Program Lead for HR Talent Development Programs & Events at Dell Technologies, I spearheaded the Marketing Acceleration Program and Marketing Leadership Program, overseeing nominations, applications, and metrics tracking. I collaborated with global stakeholders to design PMO tools, dynamic dashboards, and curricula tailored to program needs.

Round Rock, Texas, US

• Dell Technologies ǀ Round Rock, TX ǀ 10/21 – PresentProgram Manager, Global Marketing Talent Development TeamProgram managed the Marketing Rotation Program and the Marketing Acceleration Program for Global Marketing’s.
• Designed and implemented a suite of PMO tools and templates. Nomination form, applications, surveys, etc.
• Created dynamic dashboards for the programs used to assist in making data-driven decisions.
• Developed curricula aligned to the needs of each cohort of the MRP/MAP programs.
• Responsible for creating quarterly surveys and providing insights to key stakeholders.
• Operationalized PMO function in support of the Marketing Talent Development Team.

Round Rock, Texas, US

• Developed a standard PM approach for the ISG Talent Team, including the recommendation and implementation of PM and information sharing tools such as SharePoint, Smartsheets, Slack, Teams, etc. Manage and drive complex.
• Designed annual curriculum of offerings for the ISG LEAD Experience.
• Planned and managed annual summits (in-person & virtual).
• Facilitated quarterly program updates for ISG LEAD participants, participant leaders, and HR Business Partners.
• Designed a suite of PMO tools and templates. Nomination forms, surveys, etc.
• Created a dynamic employee engagement dashboard used to assist leaders in making programmatic decisions.

Round Rock, Texas, US

• Designed and develop multiple automated brand, social media/community, and corporate responsibility certification programs within Saba Cloud. Conduct in-person and web-based trainings for multifunctional teams. Analyze.
• Co-developed and assisted with the facilitation of the Global Marketing Privacy Standard to over 4,700 marketers.
• Created an automated system that saved the team $17K per quarter and reduced turnaround time for certifications from 6+ weeks to instant approval upon completion of all requirements. Received Dell Gold Award for these.
• Supported the re-branding of the Global CRM Best Practices training curriculum, updating content, promoting new course work, and formalizing the structure.
• Successfully coordinated the launch of Dell’s “CRM Reporting Series” in service to the Global Demand Center Reporting team and co-organized the introduction of the “Best Practice Lecture Series” course.
• Planned the development of a new “Onboarding Guide for CRM Marketers.”

Austin, TX, Texas, US

• Accessed, analyzed, and interpreted customer and loyalty data to drive insights using statistical techniques aligned to Dell’s data science analytics best practices. Collaborated across multiple departments to identify.
• Promoted from Senior Data Analyst to Online Lead Concierge in charge of processing and loading SMB leads into Salesforce.com as well as managing all SMB reporting for online leads.
• Streamlined the process for MPMs to locate their campaign data by redesigning “Where are my leads” (WAML).
• Developed a Campaign Effectiveness report that accurately tracked ROI of lead generation campaigns.
• Reduced load times from days to hours by designing an automated processing system for the Global CRM Operations team. The systems also increased the quality of lead data within Salesforce.
• Slashed data processing time by over 50%, increasing the rate at which sales representatives were able to attach revenue to leads after introducing Perfect Keyboard to the Global CRM Operations team.

Irvine, CA, US

• Troubleshot and resolved user problems or technical issues related to Battle.net or Blizzard Entertainment products. Supported account teams to drive consulting and deployment services. Partnered with sales teams to.
• Received the Blizzard Entertainment Platinum Award for outstanding customer service.
• Engaged in problem-solving by performing system analysis, interpreting data, and providing written recommendations to ensure customer operations performed at optimal levels.
• Retained an above-average Customer Service Survey Score within the company. Dell, Inc. ǀ Round Rock, TX ǀ 11/09 – 04/09