Ryan Littrell Email & Phone Number

Round Rock, Tx, Us

Round Rock, Tx, Us

Round Rock, Texas, Us

As the Program Lead for HR Talent Development Programs & Events at Dell Technologies, I spearheaded the Marketing Acceleration Program and Marketing Leadership Program, overseeing nominations, applications, and metrics tracking. I collaborated with global stakeholders to design PMO tools, dynamic dashboards, and curricula tailored to program needs, ensuring successful implementation and impactful outcomes.

Round Rock, Texas, Us

Dell Technologies ǀ Round Rock, TX ǀ 10/21 – PresentProgram Manager, Global Marketing Talent Development TeamProgram managed the Marketing Rotation Program and the Marketing Acceleration Program for Global Marketing’s top talent at Dell Technologies. Acted as the POC, program lead, and curriculum designer for both top talent programs. Managed the nomination process for the programs, including application development, status reporting and metrics tracking. Worked with a variety of stakeholder groups across the globe and across functions and partnered across HR and Marketing teams to successfully implement projects. Provided thought leadership and served as a strategic partner within the Marketing Talent Development team to continue driving transformation of how we deliver services to the organization. Owned the budget management for all talent programs owned by the team, including the discretionary spend, compensation, benefits, and other miscellaneous expense types.Key Achievements:•Designed and implemented a suite of PMO tools and templates. Nomination form, applications, surveys, etc.•Created dynamic dashboards for the programs used to assist in making data-driven decisions.•Developed curricula aligned to the needs of each cohort of the MRP/MAP programs.•Responsible for creating quarterly surveys and providing insights to key stakeholders.•Operationalized PMO function in support of the Marketing Talent Development Team.•Managed the P&L responsibilities associated with the Marketing Talent Development team, including vendor management, forecasting, invoicing, and reporting.

Round Rock, Texas, Us

Developed a standard PM approach for the ISG Talent Team, including the recommendation and implementation of PM and information sharing tools such as SharePoint, Smartsheets, Slack, Teams, etc. Manage and drive complex projects through the full project management lifecycle by creating and managing project plans and other key tools. Utilize Smartsheets to develop and maintain dashboards, updates and other key project documents. Manage the nomination process for our LEAD program including application development, status reporting and metrics tracking. Work with a variety of stakeholder groups across the globe and across functions and partner across HR and P&O teams to successfully implement projects. Provide thought leadership and serve as a strategic partner within the ISG Talent Team to continue driving transformation of how we deliver services.Key Achievements:• Designed annual curriculum of offerings for the ISG LEAD Experience.• Planned and managed annual summits (in-person & virtual).• Facilitated quarterly program updates for ISG LEAD participants, participant leaders, and HR Business Partners.• Designed a suite of PMO tools and templates. Nomination forms, surveys, etc.• Created a dynamic employee engagement dashboard used to assist leaders in making programmatic decisions. • Developed and maintained Project Plans & Raid Logs.• Responsible for creating quarterly surveys and providing insights to key stakeholders.• Architected and implemented digital presence strategy and associated tools and templates.• Operationalized PMO function in support of the ISG Talent Team.• Managed the P&L responsibilities associated with The LEAD Experience, including vendor management, forecasting, invoicing, and quarterly reporting.

Round Rock, Texas, Us

Designed and develop multiple automated brand, social media/community, and corporate responsibility certification programs within Saba Cloud. Conduct in-person and web-based trainings for multifunctional teams. Analyze data and act on information to proactively align agreed targets, standards, training activity reports, and action plans for all L&D activity.Key Achievements:• Co-developed and assisted with the facilitation of the Global Marketing Privacy Standard to over 4,700 marketers. • Created an automated system that saved the team $17K per quarter and reduced turnaround time for certifications from 6+ weeks to instant approval upon completion of all requirements. Received Dell Gold Award for these outstanding efforts. • Supported the re-branding of the Global CRM Best Practices training curriculum, updating content, promoting new course work, and formalizing the structure. • Successfully coordinated the launch of Dell’s “CRM Reporting Series” in service to the Global Demand Center Reporting team and co-organized the introduction of the “Best Practice Lecture Series” course.• Planned the development of a new “Onboarding Guide for CRM Marketers.”

Austin, Tx, Texas, Us

Accessed, analyzed, and interpreted customer and loyalty data to drive insights using statistical techniques aligned to Dell’s data science analytics best practices. Collaborated across multiple departments to identify process gaps within the global template. Designed and updated the process for scoring, processing, and loading leads into Salesforce.com; created the intake method for a variety of ad hoc and high-level reporting requests. Key Achievements:• Promoted from Senior Data Analyst to Online Lead Concierge in charge of processing and loading SMB leads into Salesforce.com as well as managing all SMB reporting for online leads.• Streamlined the process for MPMs to locate their campaign data by redesigning “Where are my leads” (WAML).• Developed a Campaign Effectiveness report that accurately tracked ROI of lead generation campaigns. • Reduced load times from days to hours by designing an automated processing system for the Global CRM Operations team. The systems also increased the quality of lead data within Salesforce.• Slashed data processing time by over 50%, increasing the rate at which sales representatives were able to attach revenue to leads after introducing Perfect Keyboard to the Global CRM Operations team.

Irvine, Ca, Us

Troubleshot and resolved user problems or technical issues related to Battle.net or Blizzard Entertainment products. Supported account teams to drive consulting and deployment services. Partnered with sales teams to qualify incoming service opportunities, coordinated customer scoping discussions, and documented/translated customer requirements. Understood financial implications of maintenance actions and assisted technical services in decision making to maximize profitability.Key Achievements:• Received the Blizzard Entertainment Platinum Award for outstanding customer service.• Engaged in problem-solving by performing system analysis, interpreting data, and providing written recommendations to ensure customer operations performed at optimal levels. • Retained an above-average Customer Service Survey Score within the company. Dell, Inc. ǀ Round Rock, TX ǀ 11/09 – 04/09