Ricardo Toledo Email & Phone Number

São Paulo, Brazil

PM large migration to the AWS cloud for strategic customers, with international and local dev teams management. Creating project charter, facilitating release/iteration and sprint planning, creating Roadmaps all that with Scaled Agile methodology (Scrum + Safe).

Mississauga, Ontario, Canada

Part of a Global Deal Center (Corporate) strategic area, creating new working frameworks for IT proposal hubs, adapting processes, developing people skills, driving changes, expanding regional coverage, managing Governance and Proposal Hub related projects

Mississauga, Ontario, Canada

• I was responsible to foster high-quality interactions at each step of the customer journey for strategic accounts. I performed a data-driven and improvement-oriented role combined with customer escalations and project.
• I stepped in to lead and oversee a critical customer project which was delayed in delivery. I was able to successfully established a strong communication plan and delivered the project within 2 months, which increased.
• I created and executed training for the US team on building executive summaries thereby reducing lead-times by 30%.
• I deployed a newly developed role for strategic accounts in Canada and improved customer experience (NPS) by 40 points through driving customer improvement projects.

Alphaville, São Paulo, Brazil

• I was part of the WW quality organization responsible for the Latin America region managing Customer Experience, Improvement Projects/Programs, NPS Loyalty Study, Quality Council Management, CX Training, Employee.
• I organized a cross-functional program to connect multiple areas which resulted in increased leverage and adoption of the Quality culture. I won the Team developer All-Star Quality award for this project.
• I drove multiple Agile projects improving local and regional end-to-end processes and the customer experience by 20 NPS points.
• I managed a Program where I created governance and structure for the AIR project to reduce equipment failure, which achieved 20% improvement YoY.

Alphaville, São Paulo, Brazil

I managed strategic accounts to ensure customer’s overall success with HP. I was able to resolve complex account situations towards mutual success and partnership with the account teams and internal areas. I used to act as the main point of contact throughout the customer’s product lifecycle. Part of my role was to identify customer risks and concerns and.

I was assigned as a Program Manager for a large datacenter green field setup. I managed a cross-functional team of 10 people and 1 million USD budget. The new space (green field) was constructed with high-end HPE XP storages, HPE G7 Blades to host a VMware hypervisor farm for hundreds of virtual servers and included the installation of several Sun Spark.

I worked on many different US-based voice and data network infrastructure projects where we replaced 56 firewalls in different Datacenters across the US without any customer impact. I managed the engineering team, provided design and implementation plans and executed plans.had the opportunity to manage a project to prepare the internal environment to bring.

As an Engagement/Opportunity manager, I managed the creation of several complex solutions with multiple Solution Architects for different technologies. Also, it included making sure the technical design met the customer requirements and the solution description, price and compliance were good before sharing it with the customer. As a Project Manager, I.

Master In International Management (Msc), International Business Management

Master in International Management at IAE University Pierre Mendes, France.

Master Of Business Administration - Mba, Business Administration And Management, General