Rick Tremmel Email & Phone Number

St Petersburg, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa, Fl

Responsible for design, development, customization, implementation, and lifecycle support of RedVector's Learning Management System (LMS) and eCommerce web sites that provide Continuing Education for the Architecture, Engineering, Construction, Industrial, Public Safety, IT and Education industries.Full stack developer specializing in enterprise system integration and DevOps using Microsoft ASP.Net, C# object oriented programming, and Microsoft SQL Server. Responsible for design, development, and deployment of numerous web services, and RESTful APIs. Integrated and supported Enterprise Service Bus (ESB) and SaaS solutions supporting over 500 web sites.Responsible for integration and migration solutions for newly acquired companies: Care2Learn, Upstairs Solutions, CiNet, Care2Lean (divesture), TargetSolutions, CentreLearn, LearnSmart, and Scenario Learning. Extensive eLearning AICC and SCORM experience. Participates in all aspects of the product development life cycle from design to deployment.

Responsible for providing leadership, technical expertise, and business knowledge to create Enterprise Learning Technology Solutions. This includes research, design, development, piloting, and deployment of alternative delivery (computer-based and web-based) training, e-Learning, and Distance Learning solutions.• Designed and developed automated interface solutions for NetLearn, Verizon's Enterprise Learner Management System (LMS) using Microsoft Visual Studio enabling accurate tracking of 107,000 distinct users launching in excess of 1.3 million courses per year. Nominated for Verizon Corporate Team Excellence Award.• Built installation tools using Visual Basic (VB6) and developed processes to support 2,800 licensed technical and soft skills courses. Awarded two Verizon Team Excellence Awards.• Wrote white paper on distance learning solution subsequently implemented as Verizon's standard Enterprise Distance Learning System (WebClass).

Responsible for Service Fulfillment project management (new customer implementations) and Support Services (operations support). Supervised 14 employees and contractors.• Project managed implementation of three System-4 installations totaling over 12,000 end users resulting in successful cutovers. Earned Individual Excellence Award for Customer Support.• Installed 14 customer training sites composed of PCs, LAN, and dedicated circuits.• Developed enterprise-wide Change Management System to insure quality system updates.• Directed development of customer support web providing customers with real-time system statistics.• Doubled Help Desk infrastructure to match customer growth.• Project managed porting and optimization of Remedy Help Desk system from Sun platform to redundant IBM RISC platform with zero downtime.

Responsible for Information Management (Help Desk, PC and Macintosh, electronic mail, Internet, LAN, WAN, ACD/PBX, and voicemail support); Network Engineering (provisioning and support of public, private, and international X.25, SS7, and TCP/IP networks); Data Center (operations and support of Tandem and DEC mainframes); and Information Security. Supervised 22 employees and contractors. Responsible for $2.9M expense budget and $1.0M capital budget.• Project managed construction of Tampa Park Tower Call Center and Data Center. Moved 286 offices with zero downtime. Earned prestigious Award of Excellence.• Consolidated all Security Administration and Internet/UNIX Support functions eliminating redundant headcount. Awarded GTE TSI Quality Improvement Team Award - Internet Architecture.• Conducted company-wide Security Awareness Training sessions to employees to emphasize security policies, practices, and procedures. Awarded Quality Improvement Team Award - Information Security.

One of a team of two managers with dotted-line reporting relationship to Director-IT Process Re-engineering responsible for developing Information Technology Process Re-engineering proposals and detailed implementation plans.• Developed plan resulting in formation of Verizon National Support Center (NSC).• Directed South Area inventory of internal telecommunications that eliminated $46M excess assets.• Developed plan that consolidated all internal telecommunications order processing to national center resulting in 58% headcount savings.• Developed Internal Customer Zone Concept (ICZC) that streamlined provisioning and maintenance.

Responsible for the overall operation and support of: 16,300 internal customers in 9 states; 6,900 WAN customers in 62 sites; 734 WAN communications servers; 10,000 PCs; 1,000 mainframe users; 126 LAN file servers and 147 network printers; 13 minicomputer systems; 2 mainframe printers outputting 1/2-million pages per month. Responsible for integration and implementation of new technology into existing network infrastructure. Supervised and trained professional staff of 15 employees. Awarded GTE Telops Individual Achievement Award for Contel Kentucky and West Virginia Merger consolidation work.

Mba, Business Administration

Bs, Professional Management

Activities and Societies: Valedictorian; Alpha Chi National College Honor Scholarship Society

As, Computer Science

High School Diploma, Electronics