Rick Tremmel Email & Phone Number

St Petersburg, Florida, United States

Tampa/St. Petersburg, Florida Area

Tampa, FL

Responsible for design, development, customization, implementation, and lifecycle support of RedVector's Learning Management System (LMS) and eCommerce web sites that provide Continuing Education for the Architecture, Engineering, Construction, Industrial, Public Safety, IT and Education industries.Full stack developer specializing in enterprise system.

• Responsible for providing leadership, technical expertise, and business knowledge to create Enterprise Learning Technology Solutions. This includes research, design, development, piloting, and deployment of alternative.
• Designed and developed automated interface solutions for NetLearn, Verizon's Enterprise Learner Management System (LMS) using Microsoft Visual Studio enabling accurate tracking of 107,000 distinct users launching in.
• Built installation tools using Visual Basic (VB6) and developed processes to support 2,800 licensed technical and soft skills courses. Awarded two Verizon Team Excellence Awards.
• Wrote white paper on distance learning solution subsequently implemented as Verizon's standard Enterprise Distance Learning System (WebClass).

• Responsible for Service Fulfillment project management (new customer implementations) and Support Services (operations support). Supervised 14 employees and contractors.
• Project managed implementation of three System-4 installations totaling over 12,000 end users resulting in successful cutovers. Earned Individual Excellence Award for Customer Support.
• Installed 14 customer training sites composed of PCs, LAN, and dedicated circuits.
• Developed enterprise-wide Change Management System to insure quality system updates.
• Directed development of customer support web providing customers with real-time system statistics.
• Doubled Help Desk infrastructure to match customer growth.

• Responsible for Information Management (Help Desk, PC and Macintosh, electronic mail, Internet, LAN, WAN, ACD/PBX, and voicemail support); Network Engineering (provisioning and support of public, private, and.
• Project managed construction of Tampa Park Tower Call Center and Data Center. Moved 286 offices with zero downtime. Earned prestigious Award of Excellence.
• Consolidated all Security Administration and Internet/UNIX Support functions eliminating redundant headcount. Awarded GTE TSI Quality Improvement Team Award - Internet Architecture.
• Conducted company-wide Security Awareness Training sessions to employees to emphasize security policies, practices, and procedures. Awarded Quality Improvement Team Award - Information Security.

• One of a team of two managers with dotted-line reporting relationship to Director-IT Process Re-engineering responsible for developing Information Technology Process Re-engineering proposals and detailed implementation.
• Developed plan resulting in formation of Verizon National Support Center (NSC).
• Directed South Area inventory of internal telecommunications that eliminated $46M excess assets.
• Developed plan that consolidated all internal telecommunications order processing to national center resulting in 58% headcount savings.
• Developed Internal Customer Zone Concept (ICZC) that streamlined provisioning and maintenance.

Responsible for the overall operation and support of: 16,300 internal customers in 9 states; 6,900 WAN customers in 62 sites; 734 WAN communications servers; 10,000 PCs; 1,000 mainframe users; 126 LAN file servers and 147 network printers; 13 minicomputer systems; 2 mainframe printers outputting 1/2-million pages per month. Responsible for integration and.

Mba, Business Administration

Bs, Professional Management

Activities and Societies: Valedictorian; Alpha Chi National College Honor Scholarship Society

As, Computer Science

High School Diploma, Electronics