Rachel Smith Email & Phone Number

Colorado Springs, CO, US

Denver, Colorado, United States

50% Declarative SF Admin, 30% Stakeholder & workflow management, 20% other SF & technical duties. Admin duties: > Sales Cloud declarative automation build & maintentance (flows, VRs, approvals, etc) > CPQ configuration (implementing new products, product rules, price rules, etc)> Workflow and data processing error/failure monitoring and resolution>.

Westminster

50% SF Admin, 30% SF Developer, 10% Excel & VBA wizard, 10% other. Primarily work on ideating, designing, developing, deploying, and maintaining complex business processes & automation solutions with declarative and programmatic Salesforce components, with Excel processing and development used as an intermediary tool. Other regular duties are: regular.

Denver, CO

• Primary duty was Salesforce Administration & Development.
• Gathered required data for and compile reports on business functions and metrics, primarily for Salesforce.
• Compiled existing business processes documentation, user stories, development requirements, acceptance criteria, and other components for the development and implementation of business process improvement solutions.
• Developed documentation & processes for and supported co-related internal and vendor business systems which included cleaning and formatting data for delivery to the vendor systems, as well as establishing the.
• Wrote documentation for, developed, and supported several GSuite solutions
• Support end users with issues and instruction regarding supported systems, primarily for Salesforce.

• Received inbound calls and web-based chats from unemployment insurance claimants
• Answered inquiries about claims, general unemployment insurance inquiries, took necessary and appropriate action on claims, and filed claims
• Made, documented, and issued decisions accurately per the law
• Provided excellent professional customer service both externally and internally
• Utilized a wide knowledge base to deliver accurate and occasionally technical information
• Assisted coworkers with questions related to business procedures and system usage

Boulder, CO

• Troubleshooting Turbotax software, Apple products, and responding to incoming customer calls to help resolve any problems they have.
• Using a knowledge database and support tools (Salesforce) to research and deliver solutions and quality customer support.
• Communicating with team members and other support staff to ensure customers receive the most help that we can provide.

Thornton, CO

• Working with students ranging from elementary to high school to assess their academic needs.
• Provide tutoring to improve their skills in math and literacy as well as ACT/SAT preparation.
• Advising students on homework and class-work as well as providing explanations/feedback to parents for how the students are doing.

Greater Denver Area

• Main duties:
• Taught youth ages 5-12 in STEAM based curriculum using LEGO.
• Traveled to 40+ schools and locations; maintaining strong relationships with parents and supervisors.
• Facilitated classes independently of up to 24 students
• Prepared comprehensive curriculums for students to develop engineering concepts and problem solving skills
• Oversaw and worked marketing events to help promote Play-Well organization and expand state-wideAccomplishments:

Denver, CO

Main duties:Tutoring various subjects which I have studied, primarily lower-level math and psychology. Assisted students with editing papers and increased their ability to use technology to help them become independent learners.Provided group and one-on-one tutoring for many different subjects, mainly in the area of mathematics.Accomplishments:Assisted a.

Denver, CO

Main duties:Assisting students academically with their studies in various capacities, either one-on-one or in groups, inside of or outside of class itself. Assisting students physically who required it when needed. Conducting off-site coaching for vocational experience and facilitating students’ interactions with each other and other.

Denver, CO

Main duties:Tutoring various subjects which I have studied, primarily lower-level math and psychology. Assisted students with editing papers and increased their ability to use technology to help them become independent learners.Provided group and one-on-one tutoring for many different subjects, mainly in the area of mathematics.Accomplishments:Assisted a.

Bachelor'S Degree, Applied Mathematics

Bachelor'S Degree, Human Development And Family Studies, General