Rachel Smith Email & Phone Number

Colorado Springs, Co, Us

Denver, Colorado, United States

50% Declarative SF Admin, 30% Stakeholder & workflow management, 20% other SF & technical duties. Admin duties: > Sales Cloud declarative automation build & maintentance (flows, VRs, approvals, etc) > CPQ configuration (implementing new products, product rules, price rules, etc)> Workflow and data processing error/failure monitoring and resolution> Technical debt resolution (removing obsolete fields, old packages, etc)> Tri-yearly Salesforce release managementStakeholder & workflow management: > Providing thought partnership for new business processes while advocating for best practices of the Salesforce org> Working with a variety of stakeholders to gather & develop requirements and set expectations for time to resolution> Orgainzing and updating tasks in a central standardized systemOther duties: > Exploring and answering technical questions for how business workflows and automations are configured> Technical administration of non-SF platforms and integrations such as SalesLoft, Ironclad, and marketing integrations.Notable projects:> Technical debt resolution> Salesforce Lightning rollout> CPQ builds for new products and partnerships

Westminster

50% SF Admin, 30% SF Developer, 10% Excel & VBA wizard, 10% other. Primarily work on ideating, designing, developing, deploying, and maintaining complex business processes & automation solutions with declarative and programmatic Salesforce components, with Excel processing and development used as an intermediary tool. Other regular duties are: regular record maintenance and issue resolution based on periodic Reports; resolving tickets for a variety of issues, primarily regarding Salesforce; generating business Reports as needed; managing Users, including training; developing and maintaining Documentation; acting as primary resource for Excel help for my core team as well as end-users; other Salesforce administrative and analytic duties

Denver, Co

• Primary duty was Salesforce Administration & Development.• Gathered required data for and compile reports on business functions and metrics, primarily for Salesforce.• Compiled existing business processes documentation, user stories, development requirements, acceptance criteria, and other components for the development and implementation of business process improvement solutions, primarily for Salesforce.• Developed documentation & processes for and supported co-related internal and vendor business systems which included cleaning and formatting data for delivery to the vendor systems, as well as establishing the standards for those processes.• Wrote documentation for, developed, and supported several GSuite solutions• Support end users with issues and instruction regarding supported systems, primarily for Salesforce.

• Received inbound calls and web-based chats from unemployment insurance claimants• Answered inquiries about claims, general unemployment insurance inquiries, took necessary and appropriate action on claims, and filed claims• Made, documented, and issued decisions accurately per the law• Provided excellent professional customer service both externally and internally• Utilized a wide knowledge base to deliver accurate and occasionally technical information• Assisted coworkers with questions related to business procedures and system usage

Boulder, Co

• Troubleshooting Turbotax software, Apple products, and responding to incoming customer calls to help resolve any problems they have.• Using a knowledge database and support tools (Salesforce) to research and deliver solutions and quality customer support.• Communicating with team members and other support staff to ensure customers receive the most help that we can provide.

Thornton, Co

• Working with students ranging from elementary to high school to assess their academic needs.• Provide tutoring to improve their skills in math and literacy as well as ACT/SAT preparation.• Advising students on homework and class-work as well as providing explanations/feedback to parents for how the students are doing.

Greater Denver Area

Main duties:• Taught youth ages 5-12 in STEAM based curriculum using LEGO.• Traveled to 40+ schools and locations; maintaining strong relationships with parents and supervisors.• Facilitated classes independently of up to 24 students• Prepared comprehensive curriculums for students to develop engineering concepts and problem solving skills• Oversaw and worked marketing events to help promote Play-Well organization and expand state-wideAccomplishments:• Took on the responsibility for instructing the first full set of non-LEGO courses in the company for the newly developed Flight Club classes and RC/Hobbies classes in summer 2012 and trained another person to teach the courses during this time.• Independently developed an entirely new curriculum to offer classes in tabletop gaming.Skills developed:• Management of diverse groups of people, particularly children• Awareness of how processes, decisions, and actions can affect many people• Ability to use of a diverse set of communication tools (largely Google products) to connect people• Excellent ability to relay complicated instructions and ideas to children on an age-appropriate level

Denver, Co

Main duties:Tutoring various subjects which I have studied, primarily lower-level math and psychology. Assisted students with editing papers and increased their ability to use technology to help them become independent learners.Provided group and one-on-one tutoring for many different subjects, mainly in the area of mathematics.Accomplishments:Assisted a student with severe special needs pass an algebra course.Helped numerous students pass placement tests for math and other courses, which ensured their success in said coursesSkills acquired:Developed a better understanding of how people can struggle with a topic and how to help them, as different people have different needsIncreased ability to deliver and receive information in a variety of ways, specifically verbal, written, and electronic correspondence

Denver, Co

Main duties:Assisting students academically with their studies in various capacities, either one-on-one or in groups, inside of or outside of class itself. Assisting students physically who required it when needed. Conducting off-site coaching for vocational experience and facilitating students’ interactions with each other and other people.Accomplishments:Collaboratively organized and conducted assessments of students for evaluative purposesMade connections with students to encourage them to be the best learners they can beSkills acquired:Conflict resolution skillsBetter understanding of individual needs, differences, and styles

Denver, Co

Main duties:Tutoring various subjects which I have studied, primarily lower-level math and psychology. Assisted students with editing papers and increased their ability to use technology to help them become independent learners.Provided group and one-on-one tutoring for many different subjects, mainly in the area of mathematics.Accomplishments:Assisted a student with severe special needs pass an algebra course.Helped numerous students pass placement tests for math and other courses, which ensured their success in said coursesSkills acquired:Developed a better understanding of how people can struggle with a topic and how to help them, as different people have different needsIncreased ability to deliver and receive information in a variety of ways, specifically verbal, written, and electronic correspondence

Bachelor'S Degree, Applied Mathematics

Bachelor'S Degree, Human Development And Family Studies, General