Rubal Singh Email & Phone Number

With 16 years of experience in the support industry, I am currently leading the Signature Support of Sales Cloud at Salesforce. I manage a high-performing team of Sales Cloud developers, dedicated to delivering top-class technical support to our Sales Cloud Signature Customers.My professional journey has equipped me with extensive experience in managing global IT teams and supporting a diverse range of platforms, IT infrastructure, and applications. At Oracle, I managed a team of Cloud Support Engineers responsible for delivering IaaS/PaaS support to OCI customers, with a strong focus on Compute, Networking, and Storage solutions. My expertise includes troubleshooting complex cloud infrastructure issues, providing white glove service to selected customers, and ensuring high quality of services.At Adobe, I led a 24x7 global IT team that provided exceptional IT support to over ~35,000 employees. My role involved overseeing the app support, managing large-scale IT projects, and ensuring seamless operation of IT services across various regions. I played a key role in setting up Global IT Desk and enhancing service delivery through continuous improvement initiatives.During my tenure at IBM, I was responsible for providing technical support to banking customers using mainframe services. My role involved addressing critical issues related to mainframe operations, ensuring system reliability, and optimizing mainframe performance. I gained in-depth knowledge of mainframe architecture.In addition to my technical skills, I am passionate about practicing yoga and believe in the importance of continuous learning. I view society as a vast open school, with every individual being a teacher, and strive to learn something new every day.