Rubaldeep Kaur Email & Phone Number

Geelong, Victoria, Australia

- Providing care and statisfying basic needs for toddlers and young children.- Planning and implementing early learning educational programs.- Organising games and recreational activities.- Preparing food and snacks.- Monitoring kids' hygiene.- Observe, assess and record children's learning and development.- Encourage children to question, explore and be aware of their world.- Work as part of a team of professionals including nurses, educators and intervention specialists.

Melbourne, Victoria, Australia

• Evaluate problems and complaints of the callers and provide proper solutions to them.• Process orders, forms, and applications over Salesforce. Managed the business accounts on various tools like MICA, ICMS, AXIS and FLEXCAB.• Make relevant notes from customer interactions.• Report on customer feedback. • Identify any operational issues and suggest improvements.• Meet financial objectives of the call center.• Maintain a well-organized and document every case as thoroughly as possible.• Manage the inbound and outbound calls by leaving voice messages.• Guide customers through troubleshooting, navigating the Telstra website and Telstra mobile app.• Collaborate with other call center professionals to improve customer service.

Melbourne, Victoria, Australia

-Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.-Staying up to date on the latest process and IT advancements to automate and modernize systems.-Effectively communicating your insights and plans to cross functional team members and management.-Maintaining co-ordination between development team, clients and requirement.-Performing requirement analysis.-Documenting and communicating the results of your efforts.-Conducting meetings and presentations to share ideas and findings.

Australia

-Ensure supplies and equipment is adequate in quality and quantity. Ensure all records are kept properly and consistently.-Advanced skills in Microsoft Office 365. -Calculated correct order totals, updated accounts and maintained detailed records for inventory management. -Cross-trained and provided back up for customer service managers. Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas. -Enhanced productivity levels by anticipating needs and delivering outstanding support. -Created and maintained detailed database to develop promotional sales. Resolved associate, tool and service delivery issues revealed by statistical reports. Managed timely and effective replacement of damaged or missing.-Followed up with customers about resolved issues and completed shipment and feedback to maintain high standards of customer service. -Facilitated inter-departmental communication to effectively provide customer support. Assessed caller accounts to determine positive benefits, identify service needs and resolve issues.

Australia

-Monitoring area and completing ground patrols every hour.-Taking customer queries and quoting them on call about repair Greeting Clients and guests in professional manner. -Created help desk tickets, troubleshot, and resolved desktop issues. Offered new customers training to reduce frustration and improve customer satisfaction. -Provided Tier 1 IT support to non-technical internal users through desk side support services. -Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones

Certificate Iii In Early Childhood Education And Care

Cert Iii Early Learning Education And Teaching, Early Childhood Education And Teaching

Masters Of Information Technology, Communication And Technology

Activities and Societies: Class representative, receptionist

Bachelor’S Of Technology, Computer Science

Activities and Societies: Basketball