Rubalpreet Kaur Email and Phone Number

Dual Brand Team Manager( Fido & Rogers)Supervise agents daily so that they obtain the expected results in terms of both sales and quality.Strengthen the quality with the team to which he / she will be dedicated by listening alongside the agents andlistening remotely with systematic feedback in both cases.Efficiently develop the skills of the employees, especially in call management, sales and quality.Implement specific and customized coaching plans and set goals to achieve for our agents. Serve as a mentor for ouragents.Manage employee’s records (absences, work hours, offline activities, disciplinary measures, etc.)