Ruban Sriranjan Email & Phone Number

United Kingdom

Crafting a strategic vision and roadmap for the Group, focusing on embedding a customer-centric culture within processes and engagements. Including defining and implementing a comprehensive CX strategy in alignment with business values, leveraging customer segmentation to drive process improvements. Continual monitoring of industry trends, customer feedback, and market insights guides refinement and evolution of the CX strategy, identifying opportunities for brand differentiation through innovative solutions, including exploration of emerging technologies such as AI.Championing Customer Equality, Diversity & Inclusion (ED&I), working closely with colleagues across the business to identify needs, best practice solutions and meaningful actions to promote greater inclusion and wellbeing for all Customers.

Entrepreneurial-minded professional with a track record of driving start-up success and delivering exceptional results.Instrumental in launching a dynamic start-up, achieving a consistent reoccurring monthly revenue. Expertly led product development and technical implementation, ensuring on-time project delivery and seamless customer experiences. Grew our partnership success 45% month on month with new businesses. Managinghigh-level negotiations and ensure win-win agreements.Passionate about driving innovation and contributing to the growth of dynamic organizations.

Lead accountability for the delivery of large scale change programmes across the Branch Network.Lead the implementation of change to enable our frontline colleagues to operate within an enhanced environment, and offer a market leading customer offering. The Change Delivery Manager will work in agile, delivering a wide variety of change e.g. technology, streamlining, continuous improvement, etc.

Master Of Science - Msc, Retail And Digital Banking

Bachelor’S Degree, Business Management

Business Management