Technical Support Engineer
Current
Mar 2024 - Present
AeroLeads people directory · profile
Rubel Shakh Email & Phone Number
Technical Support Engineer at Optimizely I IT Support Engineer | Data Center Support NOC | Information System Specialist | Expert IT Desktop Support Engineer L1 and L2 | SaaS Application Support Specialist
at
Optimizely
1 work email found
@sebpo.com
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Engineer at Optimizely I IT Support Engineer | Data Center Support NOC | Information System Specialist | Expert IT Desktop Support Engineer L1 and L2 | SaaS Application Support Specialist
Location
Dhaka, Bangladesh, Bangladesh
Company size
Who is Rubel Shakh? Overview
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Quick answer
Rubel Shakh is listed as Technical Support Engineer at Optimizely I IT Support Engineer | Data Center Support NOC | Information System Specialist | Expert IT Desktop Support Engineer L1 and L2 | SaaS Application Support Specialist at Optimizely, a company with 360 employees, based in Dhaka, Bangladesh, Bangladesh. AeroLeads shows a work email signal at sebpo.com and a matched LinkedIn profile for Rubel Shakh.
Rubel Shakh previously worked as Technical Support Engineer at Optimizely and Technical Support Advisor at Amber Software Solutions. Rubel Shakh holds B Tech - Computer Science & Engineering, Computer Science from Lovely Professional University.
Company email context
Email format at Optimizely
This section adds company-level context without repeating Rubel Shakh's masked contact details.
{first}.{last}@sebpo.com
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AeroLeads found 1 current-domain work email signal for Rubel Shakh. Compare company email patterns before reaching out.
Profile bio
About Rubel Shakh
Experienced Technical Support Engineer with over 7 years of experience in leading organizations across Bangladesh, including Wipro, Banglalink, IBM, Teradata, PRAN, and Optimizely. I specialize in VIP End User Support, Desktop Support Engineering, and am highly proficient in both Level 1 and Level 2 technical support. Skilled in ServiceNow, Zendesk, and SaaS-based application support, I excel at prioritizing and resolving technical issues to ensure optimal user satisfaction.Key Skills:Task management, including ticket examination, assignment, and review.Network management: Ensuring uptime, troubleshooting internet, and ISP issues.Comprehensive workstation setup and DHCP management based on floor diagrams.IP phone and camera management, with oversight of Proxy services.IT procurement, LDAP management, and Printer/Print Service administration.Proficient in Active Directory, Portal management, and support for Apple devices.Collaboration with IT support teams to address technical issues and daily tasks.SQL Server administration and UNIX access control management.Researching and developing new solutions, technologies, and processes.Setup and maintenance of meeting and conference room systems.Additional Expertise:Expert in VIP End User SupportProficient Desktop Support EngineerSkilled in Level 1 and Level 2 supportServiceNow expertise for efficient issue tracking and resolutionFluent in English communicationExperienced in SaaS-based application technical supportExpert in Teradata Intelliflex hardware supportSearch Tags: IT Support Engineer, IT Support Specialist, Desktop Support, Technical Support Engineer, Data Center Support Professional.
Listed skills include Team Leadership, Teamwork, Support Engineers, Network Engineering, and 5 others.
Current workplace
Rubel Shakh's current company
Company context helps verify the profile and gives searchers a useful next step.
Optimizely
5 roles
Rubel Shakh work experience
A career timeline built from the work history available for this profile.
Technical Support Advisor
Amber Software Solutions
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.- Update/Upgrade, add new module to web portal using: HTML, CSS, JavaScript and PHP (core)- Provide technical support to customers in the UK over phone calls, remote tools, and email.- Task management (examining own tickets, assigning, and reviewing own.
Nov 2022 - Jan 2024
Data Center Engineer - Noc
- Set up the Teradata IntelliFlex Server Rack with proper precautions.- Establish appropriate electrical grounding in accordance with Data Center requirements.- Ensure that all cables are correctly connected to their designated switches and nodes.- Label all cables inside the rack appropriately.- Perform hardware troubleshooting and replace parts (DIMMs.
Oct 2023 - Dec 2023
Executive - Information Technology And Cybersecurity
- Installing, configuring, and replacing spare parts of Desktop & Laptop computer.
- Task management (examining own tickets, assigning, and reviewing own tickets)
- E-mail configuration, maintenance, and backup in Microsoft outlook environment.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
- Perform routine maintenance on data center equipment such as servers, storage devices, and networking equipment.
- Monitor data center… Show more
Feb 2021 - Nov 2022
Management Information System Officer
- Installing, configuring, and replacing spare parts of Desktop & Laptop computer.
- Monitor data center operations and proactively identify potential issues.
- Troubleshoot technical issues related to servers, storage, and networking equipment.
- Document all maintenance and repair work performed in data center logs.
- Coordinate with vendors and contractors to perform necessary repairs or upgrades.
- E-mail configuration, maintenance, and backup in Microsoft outlook… Show more
Jan 2015 - Jun 2018
Team & coworkers
Colleagues at Optimizely
Other employees you can reach at optimizely.com. View company contacts for 360 employees →
MS
Md. Sajedul Karim
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
AR
Ahmed Rafayat
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
MK
Mohiuddin Kader Arnab
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
SA
Sanan Ahmed
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
CN
Cương Nguyễn
Colleague at Optimizely
Hanoi Capital Region, Viet Nam
View →
FN
Fuad Nahiyan
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
MN
Md. Nure Alam Siddiq
Colleague at Optimizely
Bangladesh, Bangladesh
View →
MJ
Md. Junaed Hossain
Colleague at Optimizely
Dhaka, Dhaka, Bangladesh, Bangladesh
View →
TL
T. Leila Becker
Colleague at Optimizely
Berlin, Berlin, Germany, Germany
View →
AJ
Arnab Jalil
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
Md. Sajedul Karim
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
AR
Ahmed Rafayat
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
MK
Mohiuddin Kader Arnab
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
SA
Sanan Ahmed
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
CN
Cương Nguyễn
Colleague at Optimizely
Hanoi Capital Region, Viet Nam
View →
FN
Fuad Nahiyan
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
MN
Md. Nure Alam Siddiq
Colleague at Optimizely
Bangladesh, Bangladesh
View →
MJ
Md. Junaed Hossain
Colleague at Optimizely
Dhaka, Dhaka, Bangladesh, Bangladesh
View →
TL
T. Leila Becker
Colleague at Optimizely
Berlin, Berlin, Germany, Germany
View →
AJ
Arnab Jalil
Colleague at Optimizely
Dhaka, Bangladesh, Bangladesh
View →
1 education record
Rubel Shakh education
FAQ
Frequently asked questions about Rubel Shakh
Quick answers generated from the profile data available on this page.
What company does Rubel Shakh work for?
Rubel Shakh works for Optimizely.
What is Rubel Shakh's role at Optimizely?
Rubel Shakh is listed as Technical Support Engineer at Optimizely I IT Support Engineer | Data Center Support NOC | Information System Specialist | Expert IT Desktop Support Engineer L1 and L2 | SaaS Application Support Specialist at Optimizely.
What is Rubel Shakh's email address?
AeroLeads has found 1 work email signal at @sebpo.com for Rubel Shakh at Optimizely.
Where is Rubel Shakh based?
Rubel Shakh is based in Dhaka, Bangladesh, Bangladesh while working with Optimizely.
What companies has Rubel Shakh worked for?
Rubel Shakh has worked for Optimizely, Amber Software Solutions, Ibm, Servicengine Bangladesh, and Pran-Rfl Group.
Who are Rubel Shakh's colleagues at Optimizely?
Rubel Shakh's colleagues at Optimizely include Md. Sajedul Karim, Ahmed Rafayat, Mohiuddin Kader Arnab, Sanan Ahmed, and Cương Nguyễn.
How can I contact Rubel Shakh?
You can use AeroLeads to view verified contact signals for Rubel Shakh at Optimizely, including work email, phone, and LinkedIn data when available.
What schools did Rubel Shakh attend?
Rubel Shakh holds B Tech - Computer Science & Engineering, Computer Science from Lovely Professional University.
What skills is Rubel Shakh known for?
Rubel Shakh is listed with skills including Team Leadership, Teamwork, Support Engineers, Network Engineering, User Interface Design, Search Engine Optimization, Social Media Marketing, and Microsoft Office.
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