Ruben Alves Email and Phone Number

Brand Strategy: Develop and execute strategies to communicate and enhance the organisation's talent brand.Training Programs: Oversee the design and implementation of effective training programs, aligning them with the company's strategies and the distinctive service standards of luxury hospitality.Regular Audits: Conduct periodic audits to ensure compliance with established standards, assess service quality, and propose enhancements as necessary.Quality Assurance: Establish and uphold exceptional quality standards across all facets of hotel operations, from facilities to guest interactions.Training into Quality: Integrate training programs into the quality management system to ensure team members align with standards from the outset.Sustainable Innovation: Share a culture of sustainable innovation by combining advanced training with quality practices to consistently and innovatively deliver luxury experiences.Team Leadership: Lead and guide the team, ensuring best practices and fostering a strong employer brand.Collaboration: Collaborate with various departments to ensure a consistent and compelling employer brand across all touchpoints.Recruitment Marketing: Manage recruitment marketing efforts, including creating and overseeing the production of materials like brochures, fliers, and ads.Candidate Attraction: Develop and manage candidate attraction and engagement activities, integrating them with employer branding strategiesSocial Media Presence: Plan and establish the company's social media presence to showcase the employer brand.End-to-End Recruitment Cycle: Oversee the end-to-end recruitment cycle, ensuring best practices and driving effective hiring processes.

Hyper-Personalisation: Tailor services based on guest preferences, leveraging data analytics to anticipate needs and provide personalised experiences.Complaint Resolution: Address and resolve guest complaints or issues promptly to ensure a positive and satisfying experience.Real-Time Feedback: Implement systems for immediate guest feedback, allowing the hotel to address concerns promptly and demonstrate a commitment to continuous improvement. Training and Empowerment: Invest in comprehensive training programs for staff to ensure they embody the brand ethos and can provide exceptional service, empowering them to resolve issues efficiently.Anticipation of Needs: Utilise in-depth knowledge of guest needs to anticipate and proactively address potential complaints or suggestions, enhancing overall satisfaction.Experience Design: Curate unique and memorable experiences for guests, going beyond traditional amenities to create a distinctive atmosphere and ambiance.Daily Operations: Ensure smooth and efficient daily operation of front desk activities, coordinating efforts to meet the needs of hotel guests and visitors.Guest Service Experience: Provide flawless, upscale, and professional guest service experiences, analysing feedback to continuously improve services.

Guest Engagement: Ensure a welcoming environment for guests, manage reservations, and coordinate seating plans.Communication Strategy: Develop and execute PR plans, enhancing the restaurant's voice through online and offline channels. Craft engaging content for newsletters and social media.Event Coordination: Coordinate special events and promotions, leveraging PR efforts to maximise attendance and positive brand perception.Reservation Management: Oversee daily reservations, communicate effectively with all departments, and innovate ways to enhance customer satisfaction.Brand Ambassador: Serve as a brand ambassador, embodying the Hotel and Outlets’ values and contributing to a positive public image.Multitasking: Juggle F&B hosting duties with PR responsibilities, ensuring seamless operations and effective communication.Guest Service: Provide excellent wait service, ensuring customer satisfaction by taking orders, delivering food and beverages, and creating a positive dining experience for guests.

Guest Services: Greet and assist guests with check-in and check-out, ensuring a warm and hospitable welcome. Respond to guest inquiries and provide information about hotel services and local attractions.Staff Coordination: Manage the operations team. Coordinate work schedules, provide training, and ensure excellent customer service standards are maintained.Administrative Duties: Oversee administrative tasks such as handling reservations, managing room inventory, and addressing billing inquiries. Ensure accurate record-keeping and efficient front office operations.Attention to Detail: Pay attention to both big-picture aspects and small details to enhance the overall guest experience. Manage the reception area's appearance and ambiance to create a welcoming atmosphere.

Get to know regular guests and take steps to personalise guest stay to build guest loyalty; keep updated with hotel information including functions and VIP´s staying in-house; recommend and give information on local attractions and make reservations as requested by guests as well as being aware of current events taking place in the local area; drive revenue by upselling products; ensure all correspondence checks are completed for the following day and ensure all reservations are accurate; assist Front Office and Finance with related reservation correspondence; update and manage third party extranet sites; maintain and update guest/company/agent profiles in line with the reservations business process; send out proposals, contracts and Pro-forma invoices insuring payments are received; cross-sell and promote our sister hotels.

DoubleTree by Hilton London Docklands Riverside – Front Desk Receptionist - Achieve positive outcomes from guest queries in a timely and efficient manner; ensure an efficient reception experience for guests, including check in/out, and complete audit procedures; demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties; maximize room occupancy and use up-selling techniques to promote hotel services and facilities; use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy; assist other departments, as necessary.

This professional internship was my first international experience and my last test to successfully finish my degree in Tourism.As a waiter, my responsabilities included:-Prepare set ups for tables;-Welcome guests;-Inform customers of daily specials;-Take and deliver customer orders;-Serve food and beverages;-Follow cash handling procedures;-Manage guests inquiries;-Strive to achieve targets of F&B department;-Maintain cleanliness of work areas;-Describe in details how menu items are prepared, describing ingredients and cooking methods;-Remove dishes and glasses from tables.

My responsibilities included cashier service, stock organization, quality control, customer care, cleaning and general maintenance.

I was contracted by Condomínio do Complexo QUINTA SHOPPING to do a weekly open-air musical performance in the bar and restaurant area.

My responsibilities included welcoming guests, customer service, describing dishes, handling complaints, acting as a waiter, in mise en place, stock management, cash handling and making sure all areas were fully stocked and working efficiently.

My responsibilities included customer service, welcoming guests, describing dishes, handling complaints, acting as a waiter, in mise en place, and making sure all areas were fully stock and working efficiently.

My responsibilities included customer service, acting as a waiter and keeping all areas clean and functioning efficiently.