Ruben Cortes Email and Phone Number

Responsible for providing support to the Consulting Sales Team with the sales order process, speeding up and reducing the issuance times in order to accelerate the sales of these requests.My key responsibilities:* Gather and coordinate all paperwork to ensure that all approvals are submitted, including all contractual data, in order to maximise the visibility to all company managers in the approval process.* Act as a liaison between Sales and all different stakeholders spread across EMEA such as Operations, Risks Management, Collections, Revenue Recognition and Deal Management, so all orders are issued, booked and invoiced correctly.* Ensure that all orders are processed according to customer and business requirements.* Review and follow-up of pending orders with the Sales Team in order to analyse excellent customer service.* Help train and update new and existing sales personnel on all order management system and processing.

Maintain and develop assigned B2B accounts to ensure positive client experience, renewal and maximize profitability through daily account managementMy key responsibilities:* Act as the the account lead for assigned accounts based on the Client Value Proposition (CVP)* Build and maintain good long term successful relationships with clients and brokers, such as, for instance, Willis Tower Watson, Aon, Pacific Prime, Mercer...* Understand and maintain very good knowledge of the client contacts.* Anticipate future needs, challenges and developments where possible.* Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner.* Prepare and issue renewal documentation within agreed time frames.* Independently negotiates renewal internally and externally to achieve favourable outcome for both sides.* Ensure regular client/broker engagement by phone throughout the renewal process.* Support the implementation of new clients ensuring a smooth and seamless transfer

First point of contact of the costumer and we have to anticipate and meet the needs of our clients worldwide (including brokers and medical providers) as well as coordinating interdepartmental work, consistently delivering a high quality service and committing to continuous improvement. Helpline Department in Allianz Care is open 24 hours a day, 7 days a week. My key responsibilities:* Commit to the department's service standards, including a 24 hours turnaround for all written communication and a target call abandon rate of 2%* Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients* Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases* Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention* Managing Spanish groups and Latin american MOFA´s Specialist dealing with complaints and queries as main point of contact in Helpline in order to solve the issues addressed.* Support to Client Relationship department to ensure customer satisfaction and renewals.* Training support and mentoring new starters.* Working for objectives and monthly targets.* Contacting providers around the world to sort out issues/payments, request documents for Claims/Finance Department-- Winner of - Allianz Worldwide Care`s "I Make a Difference" award - May/2016 --

Making sure every customer who comes through the door leaves the store happyMy key responsibilities: * Get to know customers, greet them with a smile and serve them with pride.* Make decisions that are right for the customers.* Take time to listen, and help out wherever I can.* Handle the products carefully to keep everything in tip-top condition.* Act quickly to do what’s right, while being open to change at the store.

Ensuring that clients are properly billed. Verify and record transactions, resolve account discrepancies, and perform other tasks to secure payments from clients.My key responsabilities:* Process accounts and incoming payments in compliance with financial policies and procedures.* Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.* Prepare bills, invoices and bank deposits.* Verify discrepancies by and resolve clients’ billing issues.* Generate financial statements and reports detailing accounts receivable status.