Ruben Martorell Email & Phone Number

Miramar, Florida, United States

- Focused on providing day-to-day support of Windows Servers in AWS and on-prem. - First and third party applications support; software/hardware installation, proactive system monitoring and problem resolution. - Support an Active Directory domain environment, and daily use of AWS Services (IAM, EC2, S3, FSx, RDS, and CloudWatch Monitoring).- Working with Powershell and some Terraform support for infrastructure implementation.- Create documentation and SOPs; and enforced security in the Cloud environment.

Miami, Florida, United States

- Collaborated with a team of DevOps engineers on the migration from a Data Center environment to AWS Cloud systems. - Configured AWS resources (such as EC2 instances, S3 buckets, and IAM services) using Terraform provisioning and Git/GitHub versioning system.- Participated on a DataDog/OpsGenie On-Call system; helping to consistently reduce downtime for the business.- Maintained and supported infrastructure monitoring using SolarWinds Orion platform.- Administered and worked with Atlassian’s Jira Ticketing and Confluence Wiki systems.

Miami, Florida, United States

- Performed server administration tasks using Active Directory (ex: user/group, security permissions, group policies, print services); researched event-log warnings and errors.- Supported the installation and maintenance of hardware infrastructure on a Data Center environment (including Cisco UCS systems and Dell Storage).- Monitored data-center health using WhatsUp Gold Infrastructure Monitoring software; and responded to hardware issues as they arise. - Maintained internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, and security updates; support internet, intranet, LANs, WANs, and network segments.- Assisted on virtualization maintenance for 200+ VMware hosted servers; including disaster recovery using Veeam Data Backup & Replication.

Miami, Florida, United States

- Worked with ticketing systems to track inquiries and monitor the progress of issues' resolution.- Deployed and maintained Kaspersky anti-virus software for workstations and servers to ensure the protection of client data. - Skilled in quickly learning and adapting to various company software and hardware systems. - Experienced in troubleshooting issues, implementing solutions, and testing outcomes to identify and resolve common errors. - Overhauled workstations’ configuration, maintenance, and inventory for all devices by implementing a system management solution using Dell KACE technology.- Used remote access tools to interact with clients' computers, search through files, and install software drivers to resolve issues remotely.

Bachelor Of Science (B.S.), Information Technology

Computer Science