Manuel Bustillo Email & Phone Number

Miami-Fort Lauderdale Area

• Provide training on various portal programs to all providers within network along with developing training manuals, quick reference materials and eLearning videos in accordance with IT/Training Group standards.• Post training content to the online learning center and ensure content is kept up to date.• Assist with testing and evaluation of new software.• Assist with troubleshooting and support of the company’s software programs.• Assume primary training responsibility for designated providers/users.• Assist local technical support team with end-user issues as needed.• Respond to and address providers and user training requests.• Solicit portal users evaluations upon completion of training.• Maintain strong technical and training knowledge and skills and stay abreast of the industry.• Participate in professional training groups/events.• Network with multi-department leadership as needed for new hire training and project rollout training and support.• Travel to assigned provider offices as necessary coordinating follow-up and advanced training content.

Miami-Fort Lauderdale Area

• Plans, facilitates Provider notifications, scheduling of training sessions for Provider Relations by and between IHCS Providers.• Manages and supervises the Provider Relations training associates/team.• Tracks training sessions and coordinates responsiveness of providers.• Updates and refines content of training sessions reflective of the business requirements for IHCS Clients/Payers.• Maintains tracking of training attestations and reporting to meet client and Performance Improvement requirements.• Attends and participates in monthly and weekly provider meetings.• Facilitates weekly meetings with direct reports.• Keeps detailed records of all provider contacts, meetings and phone calls.• Initiates and maintains effective channels of communication with providers and IHCS department staff. • Demonstrates sufficient understanding of the relationships between [IHCS Clients] Health plans, Providers and Referral sources.• Maintains a working knowledge of all applicable federal, state, and local laws and regulations regarding the IHCS segment of healthcare.• Supports IHCS Mission, Vision & Values

Miramar, Florida, United States

• Prepare and deliver clear, effective and professional presentations. • Host LIVE Training sessions via TEAMS, send invites via Calendly/Microsoft Office 365• Deliver one-on-one, small group and large group training via phone and web follow up with attestations via DocuSign/Microsoft Office 365. • Track provider training productivity via spread sheet with 15/45 day follow up - outcome included.• Promote provider issued orders training best practices throughout the Medtrac System Portal.• Strive to improve general provider workflow and functionality to minimize claims and billing issues. • Serve as subject matter expert on the Medtrac legacy portal and new Medtrac updated DME V2 portal applications, tools, and technologies with a focus on efficiency and maximum utilization, not simply point-and-click instruction actual LIVE simulated training sessions using TEST patients via screen share. • Communicate patterns of needs and competency gaps to management regarding internal discrepancies from both Home Health and DME departments. • Consult with Network Provider Managers to identify training needs/gaps and assist with determining learning and development delivery (on the spot fires – Routine VS EXPEDITED TRAINING SESSIONS. • Promote the use and participation in training and professional development related resources and offerings in response to provider needs.• Lead and host regular train-the-trainer sessions and work closely with all departments (HH, DME, Credentialing, Claims, Billing, CSR and other Training Specialists to ensure consistent training is being implemented accurately within the organization. • Provide a high level of internal/external patient and provider service.

Miramar, Florida, United States

• Verify patient and order information, insurance coverage and authorizations; and placing orders through our electronic system.• Perform initial setup for general DME orders.• Review patient demographics, verify eligibility, benefits and authorization.• Comprehend insurance coverage and Medicare/Medicaid Guidelines.• Provide telephonic support to patient inquiries/services calls.• Process subcontract/LOA orders when required with our contracted vendors.• Assigned duties as necessary within DME Departments.• Maintain appropriate organizational confidentiality.• Follow up on pending orders on a daily basis.• Perform initial setup of complex orders such as CPAP/BiPAP, Phototherapy, Apnea Monitor Trach/Suction setup, Oximetery, Apnea, Cpap Download, Ostomy and Motorized/Customized Wheelchairs Orders.• Provide telephonic support to Health Plan inquires.• Perform training in services / materials for staff.• Override and Cancels high-ticket orders.• Support supervisor on floor duties when supervisor is not available.• Provide support to the staff, co-worker on inquires.• Clinical Nature to make judgment calls on complex orders.

• Training and development of new asset protection hires, background checks, certifications.• Advanced audit methods (assuring up to date compliance in overall store audit programs).• Organized Retail Crime tracking and case building (partnership with local law enforcement).• Cycle Counts and Inventory tracking of shipments on high value merchandise,.• Monitor and administer the stores EAS sensoring program as per price points on select merchandise pronged to high external theft.• Assuring compliance of company policies and procedures in making external apprehensions.• Reviewing of XBR Reports and focusing on employee transactions leading to dishonesty.• Installation of covert cameras in potential internal high shortage areas.• Conduct weekly Floor Inspection audits, EAS sensor tag audits, Safe and Terminal audits.• Host the monthly Shortage and Safety Strategy meeting in partnership with store management• Host the weekly Safety meeting with store associates in partnership with store management.• Provide management staff with monthly Jewelry, Exception Report and Safe Impress audits • Conduct Semi-Annuals and Annuals Fire Drill, Burglar Alarm Test, Fire and Sprinkler Test, Building Safety Inspection, Permanent Key Log and Safe Code combo changes• Partner with District APM and provide End of the Month store recaps of overall monthly productivity, discuss LY vs TY external/internal productivity and current theft trends In market.• Partner with Regional AP and Market AP on weekly productivity conference and target store strategy calls

Associate Of Arts (A.A.), Criminal Justice/Police Science

Education record