Deloitte Cyber Career Accelerator

Research and solve inventory errors utilizing multiple software packages. Process incoming items, check for defects and organize items for later processingPack outgoing itemsWork with inventory team to create accurate count of all items in facility

Designed Wireframes and general layout for web based applicationCreate User ProfilesFollowed Material Design guidelines

Sort and organize merchandise by department and/or category.Stock new merchandise on sales floor under Managers’ direction.Re-stock floor merchandise from back-stock.Keep back stock inventory and stock room organized.Merchandise daily put-backs.Straighten and dust shelves as they are stocked and/or as needed.Assist with transfer requests, RTV’s, and Markdowns.Locate merchandise, notify sales associate of availability, and give to Front Desk for processing.Receive, transfer, pack and stock merchandise, as needed (back-up).To consistently maintain re-ticketing procedures.

Assist students with computer functions and provide general troublshooting with computer equipment.

On a day to day basis I'm expected to type, file, run errands, schedule meetings, and answer telephones. My position also requires me to be proficient with computers, copy and fax machines, and telephones.

Web Design intern for Imagine It Studios based in McAllen, TX. Designed various online advertisements for local businesses that included E-Mail based advertisements and Facebook Timeline cover photos. Used Adobe Photoshop and Adobe Illustrator for design and layout. Also constructed business card designs for local businesses.

Respond to complex customer callsResolve customer service inquiries which could include:Benefit and Eligibility information, Billing and Payment issues, Customer material requests, Physician assignments, Authorization for treatment, Explanation of Benefits (EOB)Provide excellent customer serviceConstantly meet established productivity, schedule adherence, and quality standards

Provided customer service and data entry for Sprint Nextel Corporation – entered data of all customers and prospective customers into various software, took payment and modified corporate account information for various clients.

Processes customer transactions of goods and services while providing superior customer service.- Collects payment for customer purchases- Demonstrates suggestive selling techniques- Bags groceries for customers- Monitors and manage potential front-end shrink- Makes change and keeps an accurate till- Answers product related questions for customers- Ensures company food safety and sanitation expectations are achieved by following SOP's