Challenged to drive productivity and efficiency improvements within the Client Intake and Scheduling teams. Assumed leadership for all staffing, training and development, work allocation, performance management, process reengineering, best practices and customer management. Instituted performance metrics, process automation and trainings. Leveraged existing software applications to improve productivity and team member satisfaction.

Administered, directed and coordinated the activities related to the implementation of payer contracts. Managed credentialing and licensing for over 700 employees. Reviewed all contract to identify potential compliance issues and new requirements.

Senior Director of Operations 2019-PresentManage multiple initiatives focused on: companywide data infrastructure, development of Key Performance Indicator dashboards,and supply demand forecasting models. Additionally, oversee client and employee scheduling support operations comprised of 21employees nationwide.• Led integration efforts following acquisitions of 8 ABA companies nationwide• Developed Key Performance Indicators and scorecards to monitor operational and clinical performance• Created and implemented systems and processes to improve scheduling efficiency and improve client and team memberexperience• Re-engineered organizational policies and procedures regarding utilization of treatment hours increasing revenue• Facilitated Executive Leadership meetings to disseminate current operating status and evaluate based on prior projections• Supported cross functional operations in development and implementation of integrated strategies

Lead daily operations for a Behavioral Health company of over 120+ persons providing services in California, Oregon, andWashington. Successfully accomplished a three-year accreditation from the Commission on Accreditation of Rehabilitation Facilitieswith zero recommendations for improvement.• Directly reports to CEO and developed short-term and long-term goals impacting on operational ability and/or profitability• Developed revenue and cost forecasts by establishing and analyzing Key Performance Indicators.• Drove efficient operational performance enabling growth by providing superior customer service, improving processes, andenhancing systems that increase capability and capacity.• Provided on-going consultation to other agencies and business owners’ Operations, and IT teams streamlining workflowsand system processes.• Presenter and facilitator of group discussions regarding topics such as Technology and Management at nationwideconferences.

Challenged to monitor and drive productivity and efficiency of the client services team. Assumed leadership for all staffing, trainingand development of staff including: work allocation, performance management, process reengineering and customer management.• Supervised a team of six members supporting over 300 clients.• Developed, monitored and improved key performance metrics including client satisfaction, productivity and efficiency data.• Prepared operation reports in compliance with company policies and procedures and disseminated to senior management.

Established and implemented behavior plans with the collaboration of the Board Certified Behavior Analyst.• Provided ongoing training to other service professionals and caregivers.• Analyzed data trends facilitating data based decisions making regarding behavioral and skill acquisition programming.

Developed and implemented an effective and diverse wellness program including physical and educational opportunities in a K-8 school community.• Managed budgets and prepared quarterly and annual detailed reports for stakeholders and grant applications.• Provided ongoing evaluation and assessment of program to determine effectiveness and maintain organizational objectives.• Recruited trained and supervised volunteer and employee staff• Created and maintained liaison with funding companies in order to bring in funds for projects.• Organized and coordinated events to recruit supporters and participants.• Created website content relevant to projects.• Responsible for all clerical and secretarial functions for the program.• Initiated, scheduled, and arranged all member meetings.• Responsible for participating in assigned local community events.

• Planned and executed tailor made events for entire student body.• Ensured availability of all material and man power were available for any events in progress.• Maintained liaison with funding companies in order to bring in funds and/or supplies for events.• Calculated budgets and ensured they were adhered to.• Scheduled speakers, vendors, and participants.• Initiated, coordinated and participated in all efforts to publicize events.• Coordinated and monitored event timelines and ensured deadlines were met.