Assistant Information Systems Analyst
CurrentServe as the Single Point of Contact to over 700 customers.Manage the full life cycle of first-level support tickets with: high urgency, limited problem description, and wide range of difficulty.Take calls, create tickets, classify contact types, document contacts, escalate and route tickets, track resolution, and close ticketsProvide diagnostic, and troubleshooting to resolve issues and inquiries related to State Fund's enterprise applications, desktop systems, and mobile devices.
2000 - Present
~26 yrs 6 mos
