Darrell Iwamoto Email & Phone Number

Monterey Park Ca

The shield between management and the customer base. Deliver acceptable answers and or advise regarding worker compensation issues. Satisfying the customer at any length. Referring customer to a higher authority if inability to resolve exists on my level. Attending educational meetings on, techniques of customer service deliverance. Utilizing knowledge, professionalism and grace in everyday dealings with customers.Basically, babysitting the phones, while management procures more important agenda such discussing where to go for lunch and who is paying. Exclusive supervisor meetings at Farmers Market or Marie Callenders. Spending 5 to 7 hours in the break room on days of potluck. They had a great fetish to be around food and manage it's flow. A real need to manage what food is to be set aside for take home and what food is left on the table for the customer agents. No regard for the lower level workers. A real trippy place to work at. The Watergate tactics were employed here as is anywhere else in the work place. Coming in late and rigging the phone log in system. Calling in and having a fellow log in for another fellow. Excessive break and lunch periods. Stealing records and trying not to be caught; when everyone knows what is going on. We just let it, cause who gives a --it! It is only a job and I am glad that I lost my position due to a poor call on the part of the executive office. To move the call center to only to move it back 14 months later. He should have been shot, execution style. My poor peers who had their lives turned around and left out in the desert to die are now somewhere else trying to make a living. Me, I am free. No one to answer to except myself. Freedom comes at a price; 21 years of pure HELL.

Glendale Galleria

Overseeing operating functions of the Broadway Dept. Store in Glendale. Maintaining full inventory for floor display and sale, moving old slow selling items to sale or back to vendor. Maintaining latest display, lighting and spacing to maximize sales and customer ease of shopping.Utilization of square footage to minimize wasted space as walkways or dead corners. High end merchandise must be well lit and facing customer directly, descending to lower end items as customer browses through the selling area.Working closely with the Store Sales Manager to coordinate movement of items from central service building to store as well as insuring fixtures and display furniture are readily available and placed properly.