Ruben Araujo Email & Phone Number

Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

As an Account Coordinator in the international operations division, I am responsible for providing best in class service to investment fund clients. My duties include the inspection of KYC and AML documentation, processing financial transactions and responding to client inquiries.

Mississauga, Ontario, Canada

I worked directly with customers and was primarily responsible for the verification of passenger departure documents. I assisted clients with different concerns such as unclaimed or misplaced luggage. Basically, I oversaw the control of airline passenger check-in and luggage drop-off. In Addition, I ensured priority was given to unaccompanied minors, as well as offering help to passengers arriving on international flights.In this capacity, I contributed to the consistent achievement of individual and company goals while I gained considerable experience in handling clients in an international environment.

Mérida, Venezuela

As the Sales Manager, I was responsible for the good performance and supervision of sales personnel, I was also involved in selling vehicules. I managed and motivated my exceptional team while simultaneously managing relevant projects and human resources initiatives. Besides, I regulated lead generation and implemented formulated accomplishment plans.A significant achievement was my role in coaching, developing and motivating staff to optimize their performance, resulting in all individual and team goals being achieved and exceeded. I actualized a team that could perpetually generate profitable ideas and launch motivational initiatives.

Venezuela

As a Customer Service representative, I was responsible for the resolution of numerous customer issues promptly and professionally; thereby achieving optimal satisfaction rates. Also, I attained acquaintance with novel programs, processes and systems regarding products and services. With my strong background in problem solving, I successfully guided the company through different periods of business transformation, as well as playing a key role in resolving conflict situations.Most notable achievements in this role include:Reinvention of solutions for issues regarding client products and services. This is through innovation of new strategies aimed at improving performance and efficiency.Surpassed challenging client sales targets by substantial rates. This was actualized through excellent need satisfaction, adequate follow ups and implementation of the best practices.

Venezuela

Web Master Assistant

Service Excellence, Customer Service Management, Diploma

Activities and Societies: Relevant Courses: Canadian Workplace Essentials, Customer Service Skills, Sales Service Excellence, Leadership.

Master Of Science In Management, Business Administration And Management, General

Associate In Advertising, Advertising