Taking pre-set-up designs and turning them into finished products starting with proofing artwork and reporting any errors or omissions to design teamPrinting designs, cutting out by hand, positioning designs on items ready for pressing requiring incredible accuracy-by-eyePressing items using sublimation and heat presses, finishing, and matching designs to customer orders.Managing stock levels and keeping the place tidy & organised for the next day of making.Managing own workload and prioritising tasks to meet daily fulfilment needs, individually but as part of a larger team.Design set-up on Apple Macs using Photoshop to create custom and personalised customer orders, including large and small format printingPackaging orders including gift-wrapping, and dispatching using Royal Mail & DPD ensuring fast and accurate turnaround for this high-volume multi-channel e-commerce retailer, selling on Amazon, Amazon Prime, Ebay, Etsy and Shopify

• Ensuring accurate and timely delivery of products, as well as working on longer-term development of the online retail business, including sourcing of new products and uploading items to the company website.• Responsible for assembling, picking and packing of food products as well as moving stock & stock rotation around the warehouse/office and meeting tight deadlines.• Communication with customers through email/social media, answering queries in a timely manner and dealing with complaints.

• Sole responsibility of Health & Safety administrative tasks, acting as the “first line” with regards to emails and calls, re-directing calls to the Health & Safety Officer and Manager as appropriate. • Liaising with various levels of management and staff in both shop venues and Head Office, as well as the various H&S and Property Contractors and Suppliers. Representing the company in a professional manner at all times. • Reporting to and working in partnership with the Health & Safety Officer & Manager, playing a critical part in developing and maintaining H&S systems with an emphasis placed on promoting Health & Safety practices, improving compliance and legal requirements and providing industry best practice.

• Assisting and advising customers and clients through incoming telephone calls and emails.• Driving and monitoring the daily operational activity of both directly employed and subcontracted engineers.• Supporting the improvement of the delivery of the contract, including the integration of automated office-to-field communication systems.• Providing first class customer service to all customers as well as taking ownership and accountability for all actions.

• Scheduling maintenance works, ensuring all works are attended and completed including re-scheduling jobs in the event of any unplanned issues, keeping the customer informed at all times.• Using local geographical knowledge to ensure that the jobs are planned sensibly, ensuring minimal travel for the engineers between jobs to maximise efficiency.• Monitoring the engineer’s diaries and ensuring that resources are fully utilised at all times.• Maintaining a customer job system to raise, close and amend jobs.

• Acting as the first point of contact to customers and suppliers; Receiving and processing customer orders by phone & email, organising stock, and receiving & storing deliveries.• Dealing with customer product and price enquiries by phone and email• Managing after sales by dealing fairly, effectively & firmly with complaints, supply issues and general customer issues• Ensuring company websites are up to date with the latest products, prices and images• Invoice price checking & entering invoices accurately onto Sage

• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional• Receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way• Undertook a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team• Processing repeat prescriptions in accordance with Practice guidelines• Providing clerical assistance to Practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning• Offering general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

• Providing exceptional pre-& post sale service to new and existing customers whilst achieving and exceeding targets within time scales given.• Order processing and handling customer complaints effectively.• Monitoring and continually improving upon quality standards whilst remaining focused and positive during demanding periods.• Displaying a high level of confidentiality at all times.

• Being courteous and always focused on delivering a consistently high standard of customer service.• Answering the telephone and directing calls, answering queries and taking bookings.• Providing highly organised table service in a small but busy pub/restaurant, using my own initiative and communicating with colleagues to exceed expectations

• Performing a diverse range of administrative & receptionist duties such as copying, filing, typing, creating and processing invoices, processing mail and data entry. • Ensuring an adequate supply of stationery and equipment was available at all times, plus sole responsibility of maintaining PPE for engineers and overseeing health & safety in the office.• Preparing and managing the engineer rotas, organising the daily job diary, and attending meetings and taking minutes. • Adhering to budgets, increasing profits and managing cash-flow

• General administrative duties including printing orders, creating invoices and quotes, following up and answering customer queries and sending emails with Outlook.• Placing orders with numerous suppliers, maintaining and replenishing stock.• Assisting in the company’s social media coverage.• Creating and editing customer artwork using Photoshop and Adobe Illustrator 10.

Greeting customers, serving tables and liaising between the customer and kitchen to provide the best service possibleCash handling, maintaining my own money level and offering correct change to customersUpdating and maintaining the employee filing system and performing regular performance reviews on all staffTraining new members of staff with an induction and on the job training, working on a one-to-one basis to develop their customer relation skills

Taking orders, serving food & drink orders and food preparationRestocking and opening & closing the barBeing a confident team leaderFollowing strict Health & Safety and Food Hygiene guidelines

Handling money, including cash and card transactionsCleaning duties and food handlingServing customers over a very busy counter and drive-throughObserving good health and hygiene standards

Customer care and money handling with cash and card transactionsStock rotation on a demanding shop floor during the busy

Serving customers and cash handling for the first timePreparation of donated stock and stock rotation on the shop floor