I'm an effective Operations Director with expertise in Telecom Services (Messaging, Voice, Number Intelligence & Identity), Carrier Management (CSPs, MNO/MVNO, Aggregators/Wholesalers), and Communications APIs (CPaaS). I love working with people on all levels of the organisation to identify and help them remove day-to-day pain points, often translating top-down strategic requirements into immediate, practical and sustainable improvements. VALUESI joined Vonage a year after they acquired Nexmo for $230m, and immediately identified capability gaps, driven by a keen sense of structure and logic in a part of the back-office Carrier operations that had suffered a lack of leadership and focus. My experience as both Head of Commercial Operations and Director of Carrier Performance has taught me valuable skills in people management, problem solving and cross-functional collaboration. Through this work I have learned to appreciate and harness the diversity in the way people prefer to communicate, and to empower my team and stakeholders to achieve our common goals.KEY SKILLSI've become known at Vonage for my ability to critically assess existing operations models, and challenge key stakeholders to consider and adapt improvements that streamlines and automates workflows across multiple teams and areas of the business. Whenever the senior leadership needs to initiate multi-disciplinary transformation projects, or want to develop new or improve existing processes, I'm often the first port of call. As an effective communicator, I can translate complex telecommunications concepts into non-technical ideas, requirements and solutions.ACHIEVEMENTSOver my 6+ years at Vonage I'm most proud of building and supporting several high-performing teams that succeeded in their goals, because of the respect and culture we nurtured together. By having clear and aligned objectives, we delivered a significant programme of process improvements, while we handled an increasing level of day-to-day analysis, reporting and onboarding tasks.ACCOMPLISHMENTSBeyond my professional life, I have received community honours for my volunteering and leadership, which has taught me how important the roles of family and community play in our lives. From my experiences on the Board of Management as Town Liaison and managing other teams of volunteers at the largest and fastest growing Jewish community in the UK, I have learned to appreciate a broad portfolio of personalities and opinions.
Listed skills include Telecommunications, Strategy, Voip, Business Development, and 28 others.
