• Proactively understand the needs and workflow of our clients• Work with a customer base of 100+ locations• Work with C-level executives, in addition to all users to minimize churn rates• Seek opportunities to recommend and implement enterprise products• Hold bi-monthly training with current system administrators (attendance of 20-30 users)• Assist with scoping and product management• Assist in the career development and advancement of team members

Create, customize, implement and train facility staff members to utilize Kipu Systems to it's fullest potential for the benefit of all patients within the substance use, eating and mental health disorder industry. • Provided extensive technical training to facility super users and support staff, ensuring 100% adoption and product use efficacy.• Assessed the client's daily workflow to create an optimal implementation plan from pre-planning stage to post-go live.• Conducted QA and tested new product features before launching into production.• Collaborate with and support implementation team members with testing, meeting deadlines, and documenting client tasks and in-house policies, procedures and protocols.• Researched and identified clients’ specific long-term goals to ensure optimal utilization of KipuEMR platform.• Implemented 75 clients of increased complexity within a 2-year period.During this process I manage every aspect of the implementation process while mentoring a team of Client Success Specialists to ensure facility timelines and goals are met.

• Plan and develop business strategies to meet key account customer business requirements and develops pricing, distribution, positioning, promotional, and retail location optimization plans.• Create marketing strategies to promote VAS services to customers via multiple channels and manages the customer lifecycle for products.• Manage strategic partnerships with high-level internal and external stakeholders to cultivate and deepen business partnerships that positively increase the financial results and gross margins for VAS services impacting millions of dollars in revenue.• Lead ongoing reviews of business processes and developing optimization strategies.• Manage projects and programs, including facilitating discussions, developing project plans, and timelines, tracking actions and milestones, and communicating updates to stakeholders.• Develop and execute a strategic proposal that aligns with the market needs.• Initiate a partnership with external and internal vendors to create an innovative product that launch an Airtime Service Plan, which includes Mobile Protect Program sold at Walmart and Straight Talk websites.• Enhance the customer experience (CX) by adding Handset Protection Programs to the e-commerce website.• Manage a cross-functional team for the preparation of business requirements for the implementation of multiple projects, such as improvements to TracFone Activation and Reactivation Flows and the addition of Mobile Protect, Mobile Protect Plus, and Apple Care Plus to e-commerce flows.• Overhaul the Handset Protection Program device fulfilment process for customer claims and program reporting. • Work with cross-functional teams (demand planning, supply chain management, order management, subscriber services, customer operations, business intelligence, and accounting) to increase device sales revenue by 100%.