Rubi Ortiz Email and Phone Number

Coordinate high volume of emergency calls requesting police, fire, rescue assistance, and complaints regarding service, then refers them to the appropriate unit while operating telephone switching equipmentDispatch Public Safety units in response to calls for service and determines appropriate response following established procedures and assessment of the situation. Monitors status of public safety, parking transportation, residential protection, assets protection, and other special duty units by preparing and maintaining records and reportsOperate Computer Aided Dispatch system to access manual and automated records systems while conducting information searches as needed

Administered Independent Contractor (IC) settlement information into appropriate system to ensure proper payments and entered settlement adjustments Compiled required documentation to establish and maintain Department of Transportation (DOT)-required, entered all vehicle mileage record information, and rectified staff issuesCreated reports for management review by tracking key metrics, including IC chargeback program, maintenance compliance, and complaints

Managed 50-60 employees, ensured administrative operations, and improved productivity by 9-15% by analyzing performance, evaluating reports, and collaborating with key stakeholders to execute action plans to achieve goals Conducted employee interviews, hiring, orientation, and professional training for 20 employees to ensure operational standards, objectives, and goals were metExecuted service to 100 internal staff to manage logistics for timely deliveries to nationwide distribution facilities Developed and authored training manuals, standard operating procedures (SOP), best practice guides, and other curated resources used in cross-functional departments to expedite orientation, improve performance, and decrease turnover

Served as frontline representative to receive, solve and escalate customer issues while executing and station administrative operations, including linehaul, records management, quality assurance, and customer service