Jake Rubin Email & Phone Number

Orange County, California, United States

Costa Mesa, California, United States

Greater Los Angeles Area

Administrator of the HubSpot CRM system. Duties including but not limited to: -Onboarding and training of new users including how-to documentation, powerpoint presentations and videos to facilitate learning and understanding of the CRM. Full time user support.-Bulk import, development and management of over 17 thousand sales leads within the system.-Workflow design and development to create rules to automatically update leads and save time by automating repetitive processes.-Development of a chatbot and inbound forms embedded on the website to assist in updating leads without any internal user input by Sales Representatives.-Assisting the development team with Custom API development to connect HubSpot to the proprietary software product of Cargomatic for shippers: Command.-Creation and nurturing of email campaigns to keep leads and customers engaged.-Mapping of leads based on their current state within the sales cycle.-Custom reporting for C-Suite Executives to monitor specific Sales Rep activity within the CRM.-Purchasing decisions, cost cutting and integration of third party applications within HubSpot including but not limited to: Aircall (VOIP Service), NeverBounce (Email Validation), Zoominfo (Lead Generation), and Databox (Advanced Reporting).Assistance with other marketing related activities: -Sessions with internal teams to study business processes in order to map current and future state Vizio diagrams outlining inefficiencies and areas for improvement.-Design of future project considerations for additional connections between HubSpot and Command to map and update existing leads with process flows, design matrixes, and documentation.-Direct responsibility with Google Analytics, Google My Business, and Search Engine Optimization.-Website user experience (UX) improvement and design to maximize customer understanding and engagement.

Orange County, California Area

August 2018 - Aug 2019Client: Public Health Department – Medicaid• Co-Owned module of system from a functional standpoint, became an expert in the core functionality of the application in a short timeframe. • Key player in state-wide big bang rollout of the application supporting the second biggest office in the state with almost 500 workers for the first weeks of go-live. • Developed relationships with clients and built confidence in the new system. • Application Functional Support – co-lead of Application Registration and Data Collection module.• Owned a big piece of a $5M deliverable which was approved.Sept 2017 – July 2018Client: Public Health Department – Genetic Disease Branch• Made a team lead of Maintenance & Operations team after two months on the project due to confidence in leadership to run the team. Team consists of two developers and one tester. Developers are contractor resources, tester was a contractor but is now Deloitte full time.o Ensuring system health through client interaction, triaging defects, prioritizing and aligning defects to releases. Issues raised directly by staff or users at client sites to a call center. Consistent client interaction every day, up to track leads and individuals who attend change control board meetings.o Coordinating, coordinating, compiling and driving to completion Monthly and Quarterly deliverables which are submitted, approved and paid. Monthly Deliverable $500,000+ Quarterly Deliverable $750,000+• Participated in hiring and firing procedures for the teams staffing needs. Familiar with HireRight and the Deloitte processes for requesting new resources.

Greater Los Angeles Area

Time Period: 05/2014-09/2017Project: Social Services Eligibility SystemResponsibilities: Member of the System Test Team. Primary responsibilities creating and executing test scenarios, and logging defects where applicable. Software is Oracle db with Java/JQuery web front end. Tools: Rational, HPQC, PL/SqL, Unix. Tests included batch and interface testing with sample/mock files and batches run. Promoted with increased responsibility in August 2015.Promoted with increased responsibility in June 2016.Time Period: 10/2012-05/2014Project: Child Support Enforcement SystemResponsibilities: Provide expertise in the planning, constructing and execution of test scripts. Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives. Ensure all testing results are easily accessible and understandable. Track defects to closure and keep defect repository up-to-date.

Plymouth, Mi

▪ Technical support and education of customers. ▪ Products mostly PC and mobile based. ▪ Modes of communication include e-mail, phone and remote meetings. ▪ Promoted with increased responsibility in October 2011.

Ann Arbor, Mi

Received photos of homes new to the market. Put photos on virtual floor plans and uploaded them to the web.

Ann Arbor, Mi

▪ Started off as research assistant, work consisted of generating sales leads for the marketing department. ▪ Began to handle website maintenance alongside I.T. Promoted to Underwriting Assistant in April 2010.

East Lansing, Mi

▪ Integrated Studies in Biology▪ Organization, development, communication and quality control of a college level course▪ Supervised and coordinated classes of 150-200 individuals▪ Administered, graded and helped write examinations▪ Maintenance and upkeep of a course website with uploaded material and assessments▪ Organization and reporting of grades, as well as academic progress reports for other departments within the university

East Lansing, Mi

♦ Ensuring the function of various classroom technology for buildings across campus♦ Prudent delivery and receiving of academic technological equipment

Ann Arbor, Mi

♦ Promotional history starting from basic maintenance (trash, bathrooms, carts)♦ Eventually offered cashier position♦ Duties grew to include stocking and replenishment as well as sales♦ Multiple honors: ▪ Top tenth percentile in prompt transaction percentage ▪ Employee of the month