Ruby Cooke Email & Phone Number

Whitford, Auckland, New Zealand

Auckland, New Zealand

Auckland, New Zealand

Metro Centre

TEAM MANAGEMENT• Managing, training, and coaching team members, handling any team member issues.• Manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.CUSTOMER SATISFACTION• Ensure customers receive top notch service. Respond to complaints, taking appropriate actions to turn dissatisfied customers into return guests.• effectively receive and channel guest feedback to maintain the highest possible standard.• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, and company policies.ADMINISTRATION• Regularly updating the Coffee Club Metro Centre's Facebook page with events and promotions• Create and display cleaning rosters, and ensuring the team follows this regularly• Creating meeting agendas and taking and distributing meeting minutes

Auckland Cbd

H U M A NR E S O U R C E SRECRUITMENT• Arrange job advertisements and notify qualified candidate of vacancies• Schedule interviews for job vacancies, verify employment eligibility, and conduct background and reference checking• Process recruiting and staffing documentations• Provide new hires with staff handbook and orientationEMPLOYEE RELATIONS• Communicate policies and procedures to applicants and employees• Assisting in managing performance reviews and implement incentive plansPAYROLL• Calculate salary, PAYE, student loan and superannuation deduction for staff• Check staff work hours and leave taken• Forward relevant information to the Inland Revanue Department (IRD), Work and Income New Zealand (WINZ), and Accident Compensation Coporation (ACC)• Ensure all procedures and programs are in compliance with the Employment Relations Act 2003.OCCUPATIONAL HEALTH AND SAFETY• Foster positive health and safety management practice in the workplace through engaging with your employer• Identify hazards and work with the management team to control and manage them• Promote interest in employees in health and safety context through employee participation• Arrange risk assessment dates and assessment person• Create monthly reports on risk assessments• Conduct health and safety training and awareness workshops for employees.C A R E E R SC O O R D I N A T O RSTUDENTS• Tracking current and graduate students in their employment and maintaining records• Executing effective and efficient way to record and carrying out student and employer surveyEMPLOYERS/CLIENTS• Making contact with employers in Auckland, promoting KITE students for career placements• Liaising with employers to understand their job position requirements• Building strong relationships, promoting specific candidates to the employers, offering efficient and personable services at all time

Wyndham Street

My position as waitress/barista at The Coffee Club include, though not limited to, making excellent coffee as per order, and giving outstanding service and dedication to each customer. Accurate order taking, cash handling. Sending meals, clearing and cleaning tables promply and efficiently.

Botany Downs

In addition to all the skills acquired as a Team Member at Pizza Hut, my responsibilities as shift supervisor now also include :-• Managing, training and coaching Team Members• Handling any Team Member or Customer issues• Generating a good customer experience, and improving on the unsatisfactory• Managing the store as a safe work environment, and making sure the store runs smoothly• Managing the store as a presentable and good quality restaurant• Providing an accurate inventory count• Take steps necessary to improve any short comings.

Botany Downs

My responsibilities at Pizza Hut includes delivering quality service at the front counter and on the phones, making quality dough and pizzas, and maintaining the cleanliness and presentation of the store, with the awareness of food safety.

Bachelor Of Arts (B.A.), Psychology

Education record